IT Manager

Published on 04.21.2026

Loro Piana

Tech

Reference: LORP03525

  • Place of employment :

    Tokyo, Japan

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 5 years

  • Work mode :

    Full Time

Position

The IT Manager for Loro Piana Japan will be responsible for leading the IT department and ensuring that our technology infrastructure and systems support our business goals. This role involves overseeing all IT operations, implementing new technologies, and ensuring the security and efficiency of our IT systems, in according with the global IT strategy provided by HQ and the Group. The IT Manager will work closely with other departments to enhance the customer shopping experience both online and in-store. Additionally, this role requires hands-on support, frequent store visits to support pop-up events, store openings, and closures, as well as support for key business applications.

Job responsibilities

Key Responsibilities: 1. Strategic Planning: - Develop and implement IT strategies that align with the company's and group’s business objectives and enhance the retail experience - Assess and identify the organization's technological needs, focusing on retail-specific solutions and trends. 2. IT Operations Management: - Oversee the daily operations of the IT department, including network management, software development, and system maintenance. - Ensure the reliability, security, and scalability of IT infrastructure, with a focus on retail systems such as POS, inventory management, and e-commerce platforms. 3.Hands-On Support: - Provide hands-on technical support for all IT-related issues in stores, including troubleshooting hardware and software problems. - Assist in setting up and maintaining IT systems for pop-up events, store openings, and closures. - Provide support for key business applications, ensuring they are functioning optimally and addressing any issues that arise. 4.Store Support: - Conduct regular visits to stores to ensure IT systems are functioning correctly and to provide on-site support as needed. - Coordinate with store managers and staff to address any IT-related concerns and improve overall store operations. - Coordinate external suppliers to ensure proper IT coverage support 5.Team Leadership: - Lead, mentor, and develop the IT team. - Foster a collaborative and innovative team environment. 6.Budget Management: - Develop and manage the IT budget, ensuring cost-effective solutions and efficient allocation of resources. - Monitor and control expenditure to stay within budgetary constraints. 7.Security and Compliance: - Implement and maintain robust cybersecurity measures to protect company data and systems in accordance with the global CISO’s instructions - Ensure compliance with relevant regulations and standards, such as APPI & PPC, PCI-DSS, etc. 8.Vendor Management: - Manage relationships with external vendors and service providers. - Negotiate contracts and ensure the delivery of high-quality services. 9.Project Management: - Oversee the planning and execution of IT projects, ensuring they are completed on time and within budget. - Coordinate with other departments to ensure seamless integration of IT solutions, particularly in e-commerce and in-store technologies. 10.Support for Key Business Applications: - Ensure the smooth operation of key business applications, including ERP, POS, CRM, and other critical systems. - Work with vendors and internal stakeholders to address any application issues and implement updates or enhancements as needed. 11.Innovation and Continuous Improvement: - Stay up-to-date with emerging technologies and industry trends, particularly those relevant to fashion retail. - Identify opportunities for innovation and continuous improvement within the IT department and retail operations.

Profile

- Bachelor’s degree in information technology, Computer Science, or a related field. A master’s degree is preferred. - Proven experience as an IT Manager or in a similar senior-level IT management role, preferably in the retail industry. - Strong knowledge of IT infrastructure, systems and user end points management (windows & iOS ecosystem). - Excellent leadership and team management skills. - Strong strategic thinking and problem-solving abilities. - Excellent communication and interpersonal skills. - Experience with budget management and vendor negotiations. - Knowledge of cybersecurity best practices and regulatory compliance. - Fluent English

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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