Loro Piana, Assistant Operations Manager - CA, Beverly Hills

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

The Assistant Manager, Retail Operations plays a critical leadership role in driving operational excellence and inventory integrity within the store. This position is highly client facing and supports the overall success of the business by assisting in the oversight of the back-of-house operations, including shipment processing, inventory control, replenishment, expense management, client services and after-sales activities.

Partnering closely with the Store Manager and retail leadership team, this role ensures operational processes align with sales objectives, company standards, and the elevated client experience expected of a luxury Maison.

Job responsibilities

Key Responsibilities

Operational Leadership & Team Management

• Lead and develop the back-of-house team, ensuring efficient execution of all operational duties and merchandise logistics.
• Provide ongoing coaching and performance feedback to foster team growth.
• Establish clear goals and accountability standards aligned with company objectives.
• Support performance management in partnership with the Store Manager and leadership team.
• Regularly track and report Operations KPIs, including After Sales metrics, to store leadership to support data-driven decision-making.

Inventory Management & Control

• Oversee shipment processing and transfers with a high level of accuracy and timeliness.
• Ensure seamless movement of merchandise from back-of-house to the sales floor to maintain optimal stock levels.
• Conduct cycle counts according to corporate calendar and perform regular audits to verify product quantities and conditions.
• Investigate and report discrepancies, partnering with leadership to resolve issues efficiently.
• Manage reservations and consignments in accordance with company guidelines.
• Partner with store leadership to align inventory needs and replenishment strategies with sales performance.

After Sales Operations Support

• Track, monitor, and facilitate alterations and repair orders to ensure timely processing and exceptional service standards.
• Partner with sales and client advisors to ensure accurate intake, documentation, and follow-up of After Sales services.
• Maintain visibility on turnaround times, vendor performance, and repair status updates.
• Reconcile After Sales inventory movements and ensure proper system updates and documentation.

Sales Support & Client Experience

• Ensure the highest standards of sales support and client service are always maintained, striving to exceed expectations and leave a lasting impression on every client
• Collaborate closely with sales teams to enable seamless execution on the sales floor and during client interactions.
• Implement operational efficiencies that directly enhance client journey and support store sales objectives.

Process Optimization & Compliance

• Build expertise in inventory reconciliation and loss-prevention programs to ensure operational accuracy and integrity.
• Ensure strict adherence to company policies and safety procedures.
• Maintain clean, organized, and properly labeled stockrooms that support selling efficiency and brand excellence standards.

Expense Management

• Support management of operational expenses, including shipping/receiving, supplies, and After Sales costs.
• Monitor controllable expenses and contribute to strategies that reduce shrink and financial loss.

Profile

ADDITIONAL INFORMATION

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation 

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $135,000.00 to $140,000.00 per year.