Store Manager - Harrods

Published on 05.11.2026

Loro Piana

Retail

Reference: LORP03566

  • Place of employment :

    London, United Kingdom

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 10 years

  • Work mode :

    Full Time

Position

Loro Piana is looking for an exceptional Store Manager for our concessions in Harrods, leading a team of 15-20 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store’s performance.

 

Job responsibilities

Sales & Business Development

  • Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service

  • Analyze market trends, identify growth opportunities, and implement sales strategies

  • Maintain Loro Piana’s luxury standards, ensuring the store reflects the brand’s DNA

CRM

  • Cultivate strong relationships with VICs and top clients, enhancing brand loyalty

  • Ensure the team delivers exceptional service, providing coaching and training as needed

  • Handle customer inquiries and resolve any service issues with a client-first approach

Team Leadership

  • Recruit, train, and develop a high-performing team, fostering a culture of excellence

  • Monitor performance, set clear objectives, and provide ongoing feedback

  • Organize daily and weekly meetings to align the team on goals and priorities

Operations & Visual Merchandising

  • Ensure smooth store operations, from stock management to compliance with internal policies

  • Oversee visual merchandising to maintain an impeccable luxury presentation

  • Collaborate with internal departments to optimize logistics and product availability

Profile

  • Proven experience in luxury retail management

  • Strong leadership, communication, and business acumen

  • Passion for Loro Piana and deep knowledge of luxury fashion

  • Proficiency in Microsoft Office and SAP Retail (preferred)

  • Fluent English; additional languages are a plus

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.