ICON Ambassador, Client Service Center

Position

Are you passionate about building genuine relationships and delivering exceptional service to high-potential digital clients? Louis Vuitton is seeking a dynamic and dedicated ICON Ambassador to join our team. This position is based in our Irving, Legacy 1854 campus .

As an ICON Ambassador, you will be responsible for promoting and selling all product categories to high-potential digital clients. This position is perfect for someone who thrives in a fast-paced environment, enjoys building genuine relationships, and excels in both inbound and outbound client interactions.

As an ICON Ambassador, you will understand our client's luxury needs, offering personalized recommendations while building long-term relationships. You will:

Job responsibilities

Handle a Range of Client Interactions: Clients may have complex inquiries regarding products, services, or special orders. You will need to navigate these situations with confidence and efficiency, providing accurate and timely information through various communication channels including calls, emails, and chats.

Proactively Identify Industry Trends and Best Practices: Stay abreast of the latest fashion trends, new products, and external events to have meaningful conversations with clients. Look outside the business to competitors and other luxury players to identify trends and best practices from across the industry.

Exhibit Agility and Adaptability: Demonstrate the ability to work with minimal supervision, handle multiple systems simultaneously, and maintain composure under pressure. Be proactive, solution-oriented, and detail-focused to provide best-in-class service consistently.

Profile

• Proven track record in building authentic and lasting relationships with clients. Continuously anticipate their future desires or needs and provide personalized service through in-person/virtual appointments and experiences.

• Drive personal sales results and achieve sales targets across all product categories while ensuring an elevated client experience at all points of interaction.

• Demonstrate elevated and sophisticated communication skills. Be adept in client-centric communication, consistently providing best-in-class service and thoughtfulness.

• Maintain the highest degree of customer service daily by demonstrating exemplary leadership in areas such as phone quality, complaint resolution, product awareness, and store relations. Adhere to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.

• Possess a passion for the fashion/luxury-goods industry. Stay informed about the latest fashion trends and products.

• Be technically savvy with the ability to use multiple systems simultaneously. Navigate systems while speaking to clients and building conversations.

• Ability to work with minimal supervision, demonstrating self-motivation and initiative.

• Role requires working in our Irving, Texas location.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role's requirements.

Louis Vuitton is an equal employment opportunity employer.