Salon Manager

Position

As Salon Manager, you will manage the Apartment/VIC salon and drive the clienteling strategy for Ngee Ann City. You will be responsible for creating exceptional Client Experience to drive the Apartment as a luxury destination for our Clients.

Job responsibilities

Apartment/VIC Salon Management

• Elevate and create unforgettable experience in terms of exclusive hospitality and sophistication, as the best luxury destination for our clients.
• Adopt strategic approach to develop our top clients (existing or prospects) through various high-end and RTW categories.
• Manage the invitation list for all international and regional events.
• Develop some privileged and strategic partnerships with selected hotels, restaurants, banks etc., to ensure continuous growth of our client database.
• Drive new potential clients through weekly and/or monthly animations to maximize apartment’s utilization rate.
• Collaborate with Client Development (CD), Communications and Merchandising team to align VIC strategy.

Drive a Clienteling Mindset

• Manage and oversee client gifting strategies in collaboration with the Client Development Manager.
• Provide insights on VIC trends and clients’ feedback to influence retail team on service delivery, to drive better client experience.
• Monitor client profile growth, behaviour, and segmentation to identify gaps and opportunities for further client engagement.
• Support the team in providing relevant and effective client outreach, ensuring that client lists and opportunities are well-targeted and executed.
• Deliver training and development on clienteling topics to ensure the store is aligned with business goals and client needs.
• Provide data-driven analysis and feedback on clientele performance, creating action plans to drive results including store animations and client strategies.
• Partner with client advisors, stylists, and store teams to enhance VIC conversion and retention.
• Stay ahead of client competitors’ activities, adapting strategies to maintain relevance and growth in the clientele base.
• Collaborate with the Product Category Expert to activate in-store experiences and engagement tailored to high-value clients.

Profile

• Proven experience in retail management, client development, or related roles within a luxury or high-end brand environment.
• Strong knowledge of the fashion and luxury retail industry.
• Strong understanding of clienteling strategies, customer relationship management (CRM), and digital tools (ICON, Journey, etc.).
• Experience with high-end clientele, including managing top client lists and delivering tailored client experiences.
• Strong drive of entrepreneurial spirit and accountability.
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
• Analytical mindset, with the ability to leverage data to drive action plans and business results.
• Ability to work in a fast-paced environment, managing multiple priorities and delivering on store targets.