Facility & Security Sr. Specialist (SSG)

Position

Position Summary

As the Facility & Security person in charge at the new multi-story flagship at SSG Main, you will be responsible for coordinating the seamless operation, safety, security and maintenance of all building infrastructure and services within the premises. Reporting to the Operations Manager, this role serves as a critical liaison between our teams and the department store, which owns and manages the core building infrastructure. You will ensure our operational standards are upheld through strong coordination, vendor oversight, and proactive issue resolution. This position also leads the daily operation of outsourced workforce groups, ensuring service excellence across all touchpoints.

Job responsibilities

• Facility Operations & Maintenance Coordination: Serve as the primary point of contact for facility-related matters. Coordinate daily operations of HVAC, Electrical, lighting, elevators, plumbing, water, fire systems and security systems (including CCTV, Access Control, E.A.S., Alarm intrusion system, Alarm monitoring, safes, keys), in partnership with the department store. Oversee preventive and corrective actions on tenant-responsible areas. Ensure proper visitors & vendors (including deliveries) access control management protocols.

 

• Compliance & Safety: Ensure compliance with safety regulations, fire codes, and internal operational procedures. Organize drills, audits, and risk-prevention initiatives. Act as liaison with local fire and regulatory authorities.

 

• Vendor & Outsourced Team Management: Directly supervise outsourced staff across key service functions, including but not limited to tea ladies, security guards, ushers, and cleaners. Oversee service quality, manage schedules, and provide on-site leadership to ensure alignment with luxury service standards, while also handling contract creation, renewal, and termination.

 

• Liaison with Department Store: Act as the key interface between our brand and the department store’s facility management team to resolve structural issues, coordinate repairs, and plan infrastructural changes or events.

 

• Event & Layout Support: Partner with Retail, F&B, and Visual Merchandising teams to ensure facility readiness for store events, floor reconfigurations, and seasonal adjustments.

 

• Sustainability & Cost Monitoring: Track utility consumption, manage minor repairs, and support energy-saving and waste-reduction initiatives without disrupting business operations.

Profile

Requirements

• Minimum 7 years of relevant facility management experience, including oversight of multi-story commercial buildings preferably in luxury retail or hospitality industry
• Strong working knowledge of building infrastructure
• Proactive, solutions-oriented, calm under pressure, and highly organized                                                                                            

 

Preferred Qualifications

• Health & safety, fire protection, or facilities management certifications preferred                                                                                 
• Good command of English for internal reporting and vendor management