Care Service Intern

Position

As a Care Service Intern you will participate in the development of operational excellence in-line with the Care Services standards of the Brand. You will embody advanced knowledge in Care Services, and ultimately empower this knowledge through trainings and workshops. You will demonstrate expertise in Care Services supporting the selling teams with best-practice, know-how and client experience.

Job responsibilities

With our support, you will learn, develop and demonstrate a strong, in-depth, and highly technical expertise which you will use to drive and develop Care Service performance.

• Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
• Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories.
• Ensure immaculate organization of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
• Ensure the lead time from Receipt to sending to our central repair centre located in France is respected and followed-up.
• Ensure full process and customs requirements for repairs and shipments to Paris Repair Centre are met with 100% accuracy to avoid additional delay.
• Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department.
• Ensure regular communication with the stock team to ensure the correct management of defective exchanges.
• Ensure regular follow up with clients regarding their items or queries
• Achieve individual and team objectives and be accountable for the Care Services results vs targets.
• Manage the aftersales client feedback with team members and mangers and create actions based on the feedback.
• Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity.
• Master a deep knowledge of your category, and be able to support with client situations
• Approach Care Services as a Client relationship opportunity to deliver flawless Client experience
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behaviours
• Follow the company’s policies and procedures

Profile

• Attention to detail is key in order to keep the repair platform up to date and clients well informed
• Hands on / craft skills are desirable since there is also the possibility to carry out some small in-store repairs. This interest in craft can also help strengthen your knowledge of the product composition.
• Clear communication between teams and clients is essential as you will be the point of contact with the team but will also be communicating with clients at a distance as well as in store