Expert Client Advisor-Watches and Jewelry, NorthPark

Position

Our Expert Client Advisors are Ambassadors to the brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton Promise. We strive to discover our clients and their every need, and to guide them across the brand. We deliver the best client experience and convey passion for the product in every interaction. 

Job responsibilities

Drive category performance achieving watch reservation monthly targets

Be a Louis Vuitton watch expert, connecting LV Watchmaking savoir-faire with LV brand heritage to teams and clients

Cascade global product and clienteling watch strategy to store and region through corporate partnership with W&J Merch team

Strong business acumen and analytical skills

Train, develop and coach the store team on appointment culture, selling skills and create engaging animations

Profile

Client Centric + Excellence –

Effectively recruits, builds and fosters client relationships

Maintains elevation and presentation of category through client journey

Innovative thinking, retail intelligence

Self + Team Development -

Supports selling of watches and cultivates clienteling skills with team

Inspires passion for category using their watch expertise

Animates regularly on watches to develop teams’ knowledge of the category

Emotional Intelligence -

Communicates effectively, exhibiting a strong sense of self awareness

Manages Ambiguity and Complexity; promotes Curiosity

Commercial Mindset -

Achieves watch objectives and targets set for stores and region

Supports regional watch capsule activations and client appointments

Develops and implements action plans to pro-actively drive the business

Strong understanding of Competitive landscape and market trends

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.  

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.