Team Manager - Operations

Position

As an Team Manager - Operations, you will be responsible to oversee day-to-day operational effectiveness, as well as developing and leading the operations strategy for the store.

Job responsibilities

Key Responsibilities

• Compliance & Administration:
  • Demonstrate a clear understanding of operational procedure, SOCP and Internal Control compliance
  • Administer asset protection and access control, including security systems, keys, and safety protocols
  • Challenge the operation processes and status quo for continuous improvement
  • Support in workforce management, administrative and maintenance work that relates to daily operations
• Stock & Inventory Management:
  • Effective stockroom organisation, regular checks on layaway, monitor pick up rates and order fulfillment
  • Involve in shipment reception/rebalancing/stock transfers/replenishments
  • Ensure product availability on the sales floor, accountable for cycle counts and stock counts with little or no discrepancies
  • Advance retro-planning for effective time management 
• Client Experience & Sales Support:
  • Ensure excellent client experience through Visual Merchandising, grooming of Client Advisors and client satisfaction survey
  • Assist with cashiering duties and manage in-store traffic flow
  • Facilitate after sales service
• Team Management & Development:
  • Be the operational lead and coach team member to improve their knowledge 
  • Guide and empower your team for continued growth

Profile

• Minimum of 5 years operations management experience
• Meticulous and detail-oriented
• Strong business acumen and learning agility
• Proactive in anticipating challenges and taking initiative to drive continuous improvement
• Collaborative team player with excellent communication skills and a solution-oriented mindset
• Accountable and dependable, with a strong sense of ownership and follow-through