Operations Manager - Dubai Mall

Position

Wherever you go, whatever the purpose of your trip, you will feel welcome here together. I will listen to discover who you are and what truly matters to you. I will craft the most personal journey for you. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will be surprised.

Job responsibilities

As Operations Manager, you will manage all aspects of product flow, team presentation, facilities, and health & safety. You will lead best-in-class operations by executing processes in line with company standards and policies. You will work in close and constant collaboration with the store leadership team, ensuring a positive team spirit, service and operations mindset, and seamless customer experience.

Team Management and Development

• Play an instrumental role in continuously developing the identity of the Louis Vuitton Promise, through demonstrating and modeling the Promise and Attitudes at every opportunity

• Support the Store Manager coaching talent for their development and growing talent, promote the full Coach Track and engagement of the team

• Actively participate in the recruitment, integration, coaching and training of new team members

• Collaborate with the Team Manager and Expert Advisor on induction, training & development

• Build collaborative partnerships with corporate business partners and external vendors. Have corporate and store team fully engaged and committed to the success of operations

• Manage performance daily, conduct performance conversations and evaluations for the team, support the Store Manager in career conversations and recruitment

• Work closely with the leadership team and store team to provide feedback and create ideas and knowledge about operations; ensure active communication within the team

Profile

Product Flow and Stock Controls

• Ensure proper organization and execution of incoming and outgoing product flows

• Oversee physical inventory preparation and execution in collaboration with store, geographic leaders, deliveries etc.

• Guarantee accuracy of stock records, minimize stock losses and take actions to achieve stock objectives

• Ensure policies and procedures are respected

• Oversee accurate and secure end of day stock procedures

• Responsible for stock security in accordance with company guidelines

• Develop and maintain productive and effective relationships with store team and back of house teams to implement improvement initiatives

Additional information

Security

• Work with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, products, back of house, front of house)

• Work closely with the regional Operations Manager to identify and address issues and areas for improvement (visiting audits & reports)

• Ensure all team members have security training to support increasing awareness and reduce thefts

Facilities, Maintenance and IS&T

• Manage store maintenance: store works, small works, and IS&T

• Manage IT requests, issues and updates in collaboration with local and central systems

• Work closely with the regional Operations Manager and address issues and areas for improvement

• Provide back office support to store team and ensure full availability and security of tools and equipment

• Oversee tools and uniforms for the team

Business Support

• Support Store Manager to achieve business objectives related to sales service, stock and profitability

• Analyze data and identify areas for improvement

• Work closely with the Client Development team to improve customer service and client journey

• Identify action plans for business improvement and track progress

• Supervise opening/closing procedures, banking duties

• Support Store Manager with scheduling daily floor plans, trainings, operations, rotations

• Ensure daily reporting requirements and business follow-up