Cover - Louis Vuitton

(Senior) Specialist - Repair Operations

Published on 07.26.2025

Louis Vuitton

Supply Chain & Logistics

Reference: LVM29170

  • Place of employment :

    Hong Kong SAR, Hong Kong SAR

  • Contrat type :

    Permanent Job

  • Required experience :

    Beginner

  • Work mode :

    Full Time

Position

(Senior) Specialist – Repair Operations

 

Job responsibilities

Location: Tai Po, New Territories

We are seeking a process-optimizing and analytics-driven (Senior) Specialist – Repair Operations to join our team and support Louis Vuitton’s world-class client care services.

Optimize & Streamline Repair Operations

  • Ensure seamless repair excellence through collaborate cross-functionally (repair workshop, spare parts, store, quality and warehouse teams).
  • Own the repair operations key performance indicators (e.g. quality, lead-time, efficiency) via thorough analysis of bottlenecks, identification of improvement areas, and implementation of data-backed solutions.
  • Drive process-reengineering projects (e.g., new repair technologies, inventory optimization, workflow redesign).
  • Deliver actionable KPI reports: Track trends, diagnose risks, and prescribe improvements.
  • Manage external vendors and service providers to optimize repair processes and align service level agreements.

Facilitate Our World-Class Client Care Services Support

  • Ensure streamlined repair operations by registering repairs accurately and efficiently. Escalate complex cases for efficient resolution and consistently follow up on pending repairs.
  • Align store and client expectations by acting as stores’ primary contact for repair-related matters, including but not limited to: providing clear and timely updates on repair quotations, statuses and unusual requests handling.

Others
Support departmental initiatives and ad hoc assignments, ensuring consistent and reliable service delivery.

 

Profile

The Candidate

• Process-optimization mindset, ideally with experience in operational reengineering.

• Proven project management skills (end-to execution).

• Proficient in data analytics & reporting(PowerBI/MS Office proficiency essential).

• Strong communications in English, Cantonese, and Mandarin (written/spoken).

• Critical thinkerwith relentless drive for excellence and client-centric solutions.

• Collaborative influencer: Builds trust across teams/levels to achieve shared goals.

• Deep appreciation and passion for luxury and the brand.

 

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.