HR Director

Position

As a Louis Vuitton Human Resources Director, you will be an ambassador of the Brand. This vital role will partner with the VP CSCS & the Management leadership teams in accomplishing strategic & commercial objectives through the optimization of work force & HR planning. While ensuring that business decisions focus on recruiting, retaining, developing top caliber talent for the business, you will further promote our brand as an employer of choice across the marketplace.

With an agile approach , you will provide both strategic support and guidance to the business ensuring that our teams are fully aware and trained on their HR legal obligations & responsibilities. This role will also lead initiatives & activities relating to employee reviews, head count, staff costs, as well as other projects deployed by the Brand.

Job responsibilities

HR Generalist:

• Develop Managers ensuring all teams deliver the Louis Vuitton Promise to Clients, through consistent coaching & feedback, identifying their development and training needs and those of their teams. Putting in place tailored development plans to address areas of opportunity
• Drive innovation and business growth by building a culture of engagement and high performance, while increasing productivity and retention; Coach and educate managers on conflict resolution, performance management, coaching teams, effective communication & teamwork.
• Ensure compliance with federal, state and local employment laws and compliance with LV policies & procedures and their communication to the employees
• Partner with Internal Communications on rollout of communication to the CSC when needed

Self & Team Development:

• Promote and leverage across CSC the Rise (performance & development platform) for the annual appraisal conversation, feedback sessions and career conversations
• Manage and administer the Organizational Management Review (OMR) to ensure the identification, development, succession and retention of talents while identifying people-based opportunities impacting the business strategy
• Work closely with the Director of Talent Development, SVP of HR, and other HR Leaders to maximize succession planning & development for the wider team.
• Identify key training & development needs and work with the CSC Director of Training to develop and implement innovative and effective strategies across the call center

Delivering Excellence:

• Lead the Talent Acquisition Manager in developing the talent acquisition strategy for all critical roles efficiently source & recruit the best candidate while ensuring an inclusive candidate experience at all stages of the recruitment process.
• Advise and coach Managers on employee relations cases and ensuring that the cases are handled in line with company policies and local legislation.
• Manage complex ER investigations ensuring they are conducted thoroughly and comply with all company and local legislation.
• Manage and deliver the ICR process for the CSC ensuring merit increases are fairly allocated while staying within budget
• Work in partnership with the C&B department to ensure that employees are paid accurately in addition to ensuring all staff benefits are administered in line with local legislation.

Profile

• 10+ years relevant experience ideally gained in a call center environment or a related industry
• Experience in developing & delivering training
• Ethical, forward thinking and people centric. Knowledge of local employee and labor relations laws, regulations and practices
• Knowledge of best practices in talent acquisition, management and development
• Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
• Excellent problem-solving skills
• Ability & adaptability to work both tactically & strategically
• Self & team composure; ability to provide insight to foster trust and support development
• Ability to work with autonomy in a fast-paced environment with multiple priorities
• Strong ability to make sound, mature & commercially astute business decisions
• Skilled in using technology systems & passion for learning new tools
• Dynamic team-player capable of working within a fast-paced environment

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.