Digital Private Client Advisor Manager, Client Service Center

Position

Do you have a passion for luxury, a knack for leadership, and a desire to drive exceptional client experiences?

Louis Vuitton is seeking a dynamic and results-oriented Digital Private Client Advisor (DPCA) Team Manager to lead a team of Advisors within our Client Service Center in Irving, TX. As a vital member of our team, you will be responsible for managing and elevating the performance of our Advisors, playing a pivotal role in cultivating lasting client relationships and driving top-line sales performance across all product categories.

Job responsibilities

• Leadership & Development: Develop and mentor a high-performing team of Digital Private Client Advisors (DPCAs) to achieve individual and team goals. Set engaging goals and strategies that will drive the business year over year.
• Strategic Impact: Collaborate with the Client Development Manager and Client Relations Manager to develop strategies that will grow our high-potential client base (10k, 50k, and VIC), enhancing the client experience and fostering brand loyalty.
• Client-Centric Innovation: Ensure DPCAs are continuously developing their client book with personalized outreach and follow-up. Create DPCA-specific strategies for key brand moments in partnership with Merchandising & Supply Chain. Champion an appointment-focused culture in clienteling.
• Commercial Acumen: Drive results in key categories (Ready-To-Wear & High End). Cultivate entrepreneurship within the team and provide meaningful conversation with our clients while having the latest knowledge about fashion trends, product launches, and events.
• Collaborative Environment: Partner with store and regional teams to create innovative virtual and in-store experiences. Participate in in-store events, pop-ups, and high-level client experiences in partnership with Client Relations.
• Insight & Communication: Communicate performance and reporting to Senior Leadership with context and direction. Proactively identify and analyze industry trends and best practices.

Profile

Successful candidates will also possess:

• BA/BS Degree Required
• 5+ years' experience in data analytics/analytics or consumer insights, retail, and/or direct marketing experience is a plus
• Proven success in developing high-performing sales teams
• Strong understanding of digital and retail client experiences
• Passion for selling and styling across categories, with strong knowledge of the Luxury Ready to Wear business and market
• Luxury etiquette, style, and presentation skills
• Agile, influential, and an excellent communicator (written & verbal)
• Excellent problem-solving skills
• Proven influencing and relationship-building skills
• Outstanding interpersonal, communication, and organizational skills
• Ability to adapt to changes and calibrations.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.