Senior Client Advisor

Job responsibilities

JOB DUTIES & RESPONSIBILITIES

Customer Service and Sales

• Ensure that the “GREATER” selling approach is used in every customer interaction
• Engage in upselling, cross selling and multiple selling for all product categories
• Independently handle customer objections in accordance with company guidelines
• Develop and strength customer relations, and groom a repeat customer base
• Perform follow up calls to VIP clients to introduce new products lines

Store Operations

• Be able to correctly operate the Retail Management System including, EOD/BOD and return procedures
• Support the Team Manager in ensuring all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales staff
• Assist Team Manager in the completion of daily/weekly reports
• Assume responsibilities relating to in-store cash management (petty cash)
• Assume decision-making responsibilities as Shift-on-Duty in the absence of Team Manager, in accordance with Louis Vuitton operating standards

Staff Coaching

• Act as mentor to Client Advisor by setting a good example by performing the highest standard of customer service, product knowledge and selling skills to all customers
• Demonstrate a thorough understanding of company guidelines and apply day-to-day coaching to sales associates whenever necessary

Stock Management

• Assist the Team Manager in ensuring that merchandise is properly received, displayed, stored and maintained by the sales staff
• Assume opening/closing duties, including inventory entry and reconciliation as required, in the absence of a Team Manager
• Completely understand and undertake the inter store transfer of merchandise according to company guidelines

Store Maintenance

• Assist the Team Manager in ensuring that proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
• Maintain a safe and clean store environment and implement daily housekeeping duties as required

 

Profile

PROFILE

• Minimum of 5 years work experience
• Excellent product knowledge in at least one of the following: Leather goods, Shoes, Ready-to-wear, Watches and jewelry
• Strong coaching and communication skills, detail oriented
• Good team player with high levels of motivation, able to work under pressure
• Strong sense of responsibility and ownership
• Passion for the brand and fashion
• Proficiency in English, Mandarin and Cantonese
• Computer literacy

Additional information