Client Director MCC - Ciudad de México
Published on 04.06.2026
Louis Vuitton
Marketing
Reference: LVM32167
- Place of employment :
Mexico City, Mexico
- Contrat type :
Permanent Job
- Required experience :
Minimum 10 years
- Work mode :
Full Time
Position
As the Client Director for Louis Vuitton MCC, you will be responsible for developing and implementing a comprehensive client strategy for the region. You will lead a high performing management team, ensuring seamless collaboration amongst all stakeholders. You will own your team’s performance in leading the entire client journey, building brand loyalty and maximizing the Les Ex business categories as everyday business drivers. Develop and implement the client recruitment and retention strategy for the region in partnership with Louis Vuitton Americas corporate partners, ensuring the strategy supporting the global vision and objectives Oversee the Client Development and Client relations Managers executions of the client strategy with a keen focus on existing top clients and emerging high net worth clients Drive Client Development competencies across all levels of retail, set expectations for client outreach and engagement and lead the Client development Manager towards achieving objectives
Job responsibilities
CLIENT CENTRIC & EXCELLENCE • Oversee the team’s execution of the client experience from end to end (recruitment, retention) • Provide team guidance in the creation of development plans specific to client development challenges incorporating performance and follow-up benchmarks • Ensure the Regional Client Development team has monthly and quarterly plans for all major Client development initiatives including adoption status and next steps COMMERCIAL MINDSET • Lead the development of annual plans to drive the high-end business and maximize growth in this category as part of everyday business • Oversee the Client Relations Manager 360 plan for all regional events, ensuring they support the business objectives while delivering a seamless, elevated experience for our clients • Ensure all client experience budgets are managed appropriately • Develop and lead client retention and development strategies while identifying and recruiting new high potential prospects • Monitor progress of business goals for the high-end category and identify action plans with direct reports to maximize business opportunities • In partnership with Louis Vuitton Americas corporate team and Client Relations manager, review all post-event learnings and leverage this intelligence to coach and develop team on optimizing the ROI of each experience and deepen our relationship with our clients. SELF & TEAM DEVELOPMENT • Lead and develop the team while fostering a collaborative high performing work environment • Lead and inspire the direct reports to elevate their skills and ability to deliver within their roles • Manage team performance and support them in continuously improving and elevating their skills • Animate, inspire, and collaborate with direct reports ensuring clear communication of goals and expectations
Profile
• 10+ experience in creating, leading and delivering exceptional experiences for HNW clients • Extensive people leadership skills with the ability to hold teams accountable for performance • Strong talent developer specifically at management level • Innovative thinker with the ability to identify tailored and bespoke solutions • Growth mindset in how to operate and deliver in their daily roles • Curious about understanding and operating in diverse climates and cultures • Proven track record of project management, including high level attention to detail and manage several initiatives at once • Strong interpersonal and relationship building skills, attention to detail and strong written and verbal communication skills • Strong budget management experience • Ability to thrive in fast paced environment, prioritize work under tight deadlines and pressure • Excellent collaboration skills and thrives in a team environment
Additional information
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role´s requirements.
LOUIS VUITTON
MAISON
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