Expert Advisor (Watches & Jewellery)

Position

As an Expert Advisor in watches & jewelry, you will be an ambassador of the Brand, with a special focus in the Watches & Jewellery category. You will ensure that every Client is treated according to the Louis Vuitton promise. You will also strive to discover your Clients and their every need, telling our brand stories and sharing about Vuitton's exceptional craftsmanship.

You will be the voice of your category for clients and the team in the store. Day to day, you proactively reach out to your Clients in order to achieve individual and team goals, and helping to the Watches & Jewellery business, presence and brand positioning.

Job responsibilities

Be an Exceptional Client Advisor

• Achieve individual and team objectives and be accountable for the sales results of the Watches & Jewellery category for your store
• Welcome every Client and deliver exceptional, memorable moments. Set the example by offering "industry best" experiences
• Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long-term Client relationship; manage a wide portfolio of potential Clients
• Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
• Be a strong style advisor for your Client, assessing and adapting to the Client’s style to match your product recommendations
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Be a master storyteller about the Louis Vuitton brand and our Watches & Jewellery products
• Respect all company policies, procedures and best practices

Promote and Show Ownership for the Category

• Be an ambassador and role model for the Watches & Jewellery category, demonstrating an active genuine passion and strong enthusiasm
• Master a deep knowledge of your product category and be able to deal with the most demanding Client situations
• Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
• Nurture a thorough knowledge of the competition
• Act as a proactive force for the Team Manager in developing the business and be a key contributor for sales
• Interact with the Visual Merchandiser to make sure your category is well displayed

Support the Store Team on the Category

• Be a partner to the Team Manager in charge of your category; provide them with feedback (product performance, quality,
• Carefully collate client preferences, local market and competitors trends to advise our regional Merchandising team in upcoming buy-decisions
• Be a point of reference on your category in store, sharing passion for the product and inspiring others
• Be a partner to our In-Store Trainers and Stylists in developing selling skills, product knowledge and styling tips to store peers

Profile

• Appreciation for the Louis Vuitton brand story, heritage and craftsmanship
• Knowledge and sales expertise within the field of Watches & Jewellery - including Premium/ High Watches & Jewellery
• Highest standard in delivering exceptional client services
• Demonstrate curiosity, strives for continuous learning and enjoys imparting knowledge about Watches & Jewellery to others. GIA / FHH certification would be a bonus
• Strives to make an impact, offering own perspectives, strategies and creative ideas on how to delight both new and established Clients to the world of Watches & Jewellery
• Strong interpersonal skills, enjoys collaboration and a team player
• Professional attitude with commercial mindset, and willing to take responsibility and ownership
• Entrepreneurial, agile individual who has a strong sense of curiosity and empathy
• Fluent in English (spoken and written). Proficiency in Cantonese and/or Mandarin preferred

Additional information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.