In-Store (Senior) Client Development Specialist

Position

Based in one of our stores, we require the In-Store (Senior) Client Development Specialist to work in close collaboration with fellow Client Development professionals across Hong Kong’s corporate team and retail store network. The Client Development team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store Client Development team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

Job responsibilities

1. EXCELLENT CLIENT EXPERIENCES: Ensuring your store's delivery of exceptional client experiences as the designated clienteling expert

• Active participation to deliver store's key events and animations
• Support in maintaining and becoming familiar with the store’s client profile book, including the engagement strategies for each stakeholder
• Deliver best-in-class client services on floor – ensuring highest standards in grooming, greeting, hosting, and communicating
• Help store teams to foster a clienteling mindset through knowledge and skill-sharing in internal workshops, morning briefings, etc.

2. PROACTIVE CLIENT DEVELOPMENT: Contributing to your store's business generation

• Through data analysis, store observations and qualitative client feedback, support in assessing current and client dynamics
• Help to monitor the store's current outreach program, appointments, client responsiveness and client experiences, then suggest ways to continuously elevate customer experiences
• Work with your Store Management to identify ways to capture new clients, upgrade existing clients and reactivate lapsed clients
• Build sound relations with relevant external suppliers and partners (e.g. florists, catering, food and beverage)

3. CORPORATE SYNERGY AND MARKET STRATEGY: Bridging relations and communications between the store and corporate Client Development team

• Translate global and regional Client Development strategies into the clienteling experiences in your store
• Where required, get involved in any regional and market-wide CRM initiatives
• Help to update the store’s critical client data with quality, completeness and timeliness. Information and unlocked insights will be shared with the corporate Client Development team to aid in further business reviews

Profile

• At least 2 years of luxury retail, hospitality or private client relations experience
• Client-focused mindset, with high standards in demonstrating quality and excellence
• Good knowledge of the luxury industry’s client segmentation and trends is preferable
• Basic understanding of CRM concepts, best practices and data analysis preferable
• Passion and genuine interest in luxury, fashion and lifestyle – including the Louis Vuitton brand and story
• Confident in external-facing work; enjoys building strong connections with people
• Presentable with the ability to confidently communicate to clients and staff of all levels
• Detail-oriented with a curious, creative, proactive mindset
• Understands the value of great teamwork
• Fluent in English and Cantonese; proficiency in Mandarin also desirable
• Basic mastery of Microsoft suite and reporting tools - including Excel, Word and PowerPoint. Experience in business analytics tools (e.g. PowerBI) is a bonus