Senior Client Advisor - ROTTERDAM

Position

SENIOR CLIENT ADVISOR 

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide clients across the Brand. You will be a role model to the team, and will support your Team Manager in operational duties.

Job responsibilities

Your Responsibilities

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Manager in developing the team through mentoring and/or buddy system as well as the integration of new comers
• Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed

Profile

Your Profile

• Be an Exceptional Client Advisor, and a Role Model for the Team
• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Recruitment process

Recruitment steps

• Following the submission of your application, you will receive the first feedback on your application via email.
• Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS.
• Following the video interview, there will be (minimum) three rounds of interviews either via Zoom or in person (with Store Management team, Merchandising and HR).