Digital & Client Services Manager

Position

Digital & Client Services Manager

For over 170 years, Louis Vuitton has stood at the forefront of luxury, defined by audacity, innovation, and an uncompromising pursuit of excellence. Today, Louis Vuitton remains a global leader within the LVMH Group, shaping the future of luxury through visionary leadership, client devotion, and a spirit that never stops exploring.

Due to internal mobility, we are now seeking a commercially driven digital leader to own and shape the digital retail performance of our Australia and New Zealand business. This is a senior role at the intersection of digital commerce, Client Experience, and omnichannel strategy, sitting within a high-performing team and partnering closely with Zone and Central stakeholders to drive digital excellence in market, while ensuring the digital channel reflects and reinforces the desirability of the Louis Vuitton brand across ANZ.

Job responsibilities

The Role

As Digital & Client Services Manager, you will own the commercial performance of au.louisvuitton.com, driving revenue, leading the ANZ trading calendar, and translating digital performance data into locally relevant strategy. You will serve as the primary ANZ voice in digital and omnichannel forums, influencing site experience, product assortment, and client journey, driving omnichannel continuity across ANZ and ensuring seamless integration between the digital and in-store Client Experience. You will also ensure our logistics and fulfilment operations reflect the standard our clients expect.

Alongside your digital remit, you will provide strategic leadership to a Client Services team of 24 across Australia and New Zealand, developing Team Manager capability and maintaining excellence in every client interaction.

Profile

Your Background

We are open to two distinct profiles for this role.

You may be a digital commerce or eCommerce professional with at least five years of progressive experience in digital retail or omnichannel operations, with a proven ability to drive commercial performance through digital channels. You are analytically minded, commercially curious, and confident influencing senior stakeholders across a complex, matrixed organisation.

Equally, you may be an experienced Store Manager or senior retail leader from a luxury or premium environment who is genuinely fascinated by the digital and omnichannel space. You understand the client journey intimately, you have led large commercial teams with confidence, and you are actively building your digital knowledge through exposure, study, or hands-on curiosity. For the right candidate, the technical digital component of this role can be developed.

In either case, you bring strong commercial instincts, a client-first mindset, and the leadership presence to set direction across a team of 24. Experience in luxury or premium retail is highly advantageous.

 

Additional information

Why Louis Vuitton

To be part of Louis Vuitton is to be part of a house defined by the pursuit of excellence. We invest in our people, champion bold thinking, and offer the scope to shape something meaningful within one of the world's most iconic brands. If you are driven by the future of luxury retail and the role digital plays in shaping it, we would love to hear from you. Apply today.