Operations Associate

Position

As an integral member of the store team, the Operations Associate plays a key role in supporting business performance and ensuring operational excellence across all aspects of the store. This position is responsible for driving efficiency in daily operations and supporting the implementation of store operational strategies in alignment with Maison standards.

The Operations Associate serves as the primary point of contact for store operations, inventory management, after-sales service, and administrative coordination. Working closely with the store team, this role contributes to strengthening operational processes, supporting the achievement of sales objectives, and delivering an exceptional client experience in line with the brand’s values and service expectations.

Job responsibilities

Key Responsibilities

 

• Store Administration & Vendor Coordination
  Support vendor management, store maintenance, cash handling, and reimbursement processes, while ensuring smooth execution of administrative operations within the store.

• Operational Excellence & Compliance
  Ensure that company policies, brand standards, and grooming guidelines are clearly communicated, understood, and consistently implemented across the store.

• People Coordination & Scheduling Support
  Act as the key liaison for HR-related matters and support roster planning and scheduling to ensure efficient store operations.

• People Coordination & Scheduling Support
  Support staff roster planning and scheduling in accordance with business needs, while acting as a key liaison for HR-related matters to ensure effective team coordination and store efficiency.

• Onboarding Administration
  Support new joiner onboarding administration, including system access requests and related setup processes, to ensure a smooth and timely integration into the store team.

Additional information

Profile

• Previous experience in an operations function within a fast-paced retail environment; experience in luxury retail or a premium service industry is highly preferred.
• Solid knowledge of store operations, and back-of-house processes.
• Strong organizational and coordination skills, with the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrated interpersonal influence and project management capabilities.
• A proactive mindset, strong sense of ownership, and commitment to excellence.
• Proficiency in Microsoft Excel and PowerPoint.
• Flexibility to work on a shift schedule based on business needs.