Key Clients Customer Service

Position

Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons: Dior, Fendi, Celine, Givenchy, Loewe, Stella McCartney, Kenzo, Berluti, Bulgari, Tag Heuer and Fred. In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet.

 Key Clients Customer Service

POSITION We are looking for a Key Clients Customer Service to join our team, whose goal is to provide excellent service to our customers who contact us. The role involves managing orders from receipt through to dispatch, maintaining constant communication with the customer.

Job responsibilities

MAIN RESPONSIBILITIES

The role will involve the following responsibilities:

• Management of back office operations, including order processing, delivery monitoring, after-sales service management, and master data maintenance.
• Cross-functional collaboration to ensure maximum customer satisfaction.
• Contribution to the continuous improvement of business support processes, with full involvement in the customer lifecycle, from pre-sales to after-sales service.

Profile

PROFILE

• Fluent professional English.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong interpersonal and communication skills.
• Ability to create solutions.
• Curiosity and proactivity.
• Ability to manage complex situations and work effectively in a dynamic environment.
• Knowledge of SAP or Salesforce will be considered a plus.

ADDITIONAL INFORMATION

Located in Longarone.

Additional information

Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted.