Account Manager- Edinburgh

Job responsibilities

Maison Francis Kurkdjian Account Manager- Harvey Nichols Edinburgh 

Reports to Area Manager

MISSON

As an Account Manager for Maison Francis Kurkdjian, you're a brand ambassador, an expert in fragrance & storytelling.  You'll actively drive your business, encouraging your team to achieve their sales targets. Leading & coaching your Team, you'll ensure all clients receive luxury service. Through your passion for the brand, you'll always demonstrate an attitude that benefits Maison Francis Kurkdjian. 

Main Responsibilities 

 SALES 

Achieve account sales targets as set by the Area Sales Manager, sharing with the team

Pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service to customers 

="auto">Lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets 

Pro-actively be aware of KPI’s

Gain a great awareness of new launches, promotional activity within luxury fragrance & potential business opportunities for Maison Francis Kurkdjian.

SERVICE 

Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with dedication, commitment & passion to provide high levels of service to our customers.

Liaise with our Retail Trainer to ensure all the team participate in the relevant training courses

Be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations through conversation & appropriately overcome any objections 

Initiate contact with clients & welcome them on counter & through traffic stopping 

Ensure the standard of service is consistent & of Maison Francis Kurkdjian standard

 MANAGEMENT 

Develop the team to provide business continuity & people development; manage team related people matters & lead by example always. Ensure the team are educated in how to use the on-counter technology.

Ensuring the counters are immaculate, well-merchandised & truly reflective of the brand.

Ensure the team always adhere to the Grooming Guidelines and act in a professional manner reflective of The Maison,

Manage efficient stock processes

ntrast="auto">Administration related to the management of the account .

Ensure all operational & administrative tasks are complete

 GENERAL 

Establish & maintain professional working relationships with all stakeholders including the host store management & LVMH Head Office

Adhere to all Company procedures & policies

Talent Acquisition

Profile

Person Specification 

Knowledge and Skills

• Previous retail sales management experience ideally within luxury brands
• Appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
• Ability to demonstrate a successful track record in leading and managing a team.
• Ability to demonstrate a creative flair and problem-solving skills.
• Excellent communication skills both written and verbal with colleagues of all levels
• Basic Microsoft Office skills

Key Competencies

• Able to demonstrate a pro-active attitude and flexible approach.
• To empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines, with high levels of attention to detail.

Additional information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.