People Services Partner, Intake & Transformation

Position

The Opportunity…

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fueled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence.

We're thrilled to announce the opening for People Services Partner, reporting to the Head of People Services. As the People Services Partner, you will play a pivotal role in delivering compliant, efficient, scalable and sustainable services. You will be responsible for simplifying processes. By independently designing and driving key areas such as service management, escalations management and change management, you will ensure smooth operation and continuous improvement of our People Services delivery. Your contribution will shape the future of our employee and HR professionals’ experience.

This will be a fixed term contract position for a period of 2 years.

Job responsibilities

How you will contribute…

Overview of the position

You will be at the forefront of leveraging automation and simplification to ensure our processes are compliant, efficient, scalable, and sustainable while providing an outstanding experience for our employees and HR professionals. This role offers a unique opportunity to impact our business by streamlining mobility, driving data-driven decisions through advanced reporting, and contributing to a workplace where innovation and agility are celebrated. Your experience in mobility (work visas, shipment, school search, housing, taxation) and IT background will be crucial. Fluency in Japanese and Korean is a plus, opening doors to deeper engagement with key stakeholders.

Key Responsibilities

• Spearhead the design, operationalization, and execution of key governance areas, ensuring scalable operations and strategic alignment for our services.
• Lead the optimization of our service catalog, meticulously planning capacity and rigorously measuring service levels to guarantee an exceptional employee experience.
• Serve as the escalation point for complex challenges, designing and refining escalation paths, conducting in-depth root cause analysis, and delivering measurable solutions to minimize disruption.
• Utilize your technical acumen to drive the automation and streamlining of processes, leveraging digital solutions to enhance efficiency and accuracy.
• Develop and implement proactive vendor performance management strategies, fostering strong partnerships with external providers to optimize service delivery and ensure compliance.
• Plan and manage the intake and transformation of service requests, working cross-functionally to prioritize, execute, and monitor changes that enhance our employee and HR experience.
• Design and implement a robust metrics and reporting framework, providing actionable insights to the HR team and leadership, enabling data-driven decision-making for People Services.
• Lead or participate in projects and initiatives that optimize People Services delivery through automation, lean concepts, and knowledge sharing, driving continuous improvement across our global operations.
• Provide leadership and strategic direction to the regional team, including indirect oversight of the Philippines (PH) team.

Profile

We are looking for unique and amazing talent. Join us if you have…

Characteristics and Values:

• Tech-Savvy and Digitally Driven: Possesses a natural affinity for technology and a demonstrated ability to leverage digital solutions to streamline processes, improve efficiency, and enhance the employee experience. Embraces automation and is always seeking ways to optimize workflows through innovative tools and platforms.
• Global Mindset with Cultural Sensitivity: Demonstrates a deep understanding of global mobility challenges and nuances, with a proven track record of navigating complex international regulations and cultural differences. Exhibits empathy and cultural sensitivity when working with employees from diverse backgrounds. Language capabilities in Japanese and/or Korean are highly valued.
• Solutions-Oriented with a Proactive Approach: Takes ownership of challenges and proactively identifies opportunities for improvement. Is not afraid to roll up their sleeves and tackle complex problems head-on, with a commitment to delivering tangible results.
• Strong Communicator and Collaborator: Possesses excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels of the organization. Is a collaborative team player who thrives in a cross-functional environment.
• Change Agent with a Growth Mindset: Embraces change and is comfortable navigating ambiguity. Is eager to learn new skills, adapt to evolving business needs, and contribute to a culture of continuous improvement.
• Data-Driven Decision Maker: Relies on data and analytics to inform decisions and drive improvements. Is able to translate complex data into actionable insights and communicate findings effectively to stakeholders.
• Values: Integrity, excellence, agility, innovation, collaboration, and a commitment to providing exceptional service.

Skills:

• Deep Expertise in Global Mobility Management: Extensive experience in managing all aspects of global mobility, including work visas, relocation services, shipment, school search, housing, and taxation.
• Strong IT Acumen: Demonstrated proficiency in leveraging technology and digital tools to streamline HR processes and enhance the employee experience.
• Project Management Proficiency: Proven ability to lead and manage complex projects across multiple stakeholders, delivering results on time and within budget.
• Analytical and Problem Solving: Exceptional analytical and problem-solving skills, with the ability to identify root causes, develop effective solutions, and track results.
• Communication and Interpersonal: Excellent written and verbal communication skills, with the ability to build strong relationships and influence stakeholders at all levels.
• Vendor Management: Proven ability to manage external vendors and service providers to ensure high-quality service delivery and compliance.
• Change Management: Experience in leading and managing organizational change initiatives, with a focus on minimizing disruption and maximizing employee engagement.

Additional information

When you join Moët Hennessy…

• You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group.
• You enter a world of possibility where career development opportunities across our 5 global regions and within the entire LVMH Group are unmatched.
• You join a passionate workforce within our internationally diverse and inclusive teams, exploring the rich heritage of our Maisons and shaping the next chapter of our story
• You discover our essential relationship with our terroirs and the soils that define our products. Through our Living Soils Living Together program, we are committed to regenerating soils, reducing climate impact, and empowering communities for a sustainable future.
• You will share in our passion for hosting, the art of living, and creating products that celebrate life’s most memorable milestones, always experienced through responsible tasting.

 

Ready for a world of possibilities? Discover Moët Hennessy today!