Customer Service Specialist

Position

The Opportunity…

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fueled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence.

The Customer Service Supply Chain Specialist is pivotal in maintaining customer satisfaction and ensuring the seamless flow of goods through the supply chain. By effectively managing orders, resolving issues, and coordinating logistics, the incumbent helps the organization achieve its operational goals and maintain a competitive edge.

This role is ideal for individuals who thrive in dynamic environments, enjoy problem-solving, and are passionate about providing top-notch customer service within the supply chain framework.

This will be a fixed term contract position for 1 year, subject to renewal.

Job responsibilities

How you will contribute…

Order Fulfillment

• Prepare and process customers’ purchase orders for finished goods and POSM in line with the respective markets’ forecasts and adherence to inventory guidelines.
• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.
• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP.
• Follow up with 3rd party logistics player on the delivery process, update the customers on expected arrival dates.
• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well achieved

Customer Services and Logistics Operations

• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines.
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.
• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.
• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.

Continuous Improvement

• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.
• Continuously analyze the current work processes and documentation and propose improvements.

Profile

We are looking for unique and amazing talent. Join us if you have…

• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.
• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.
• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable.
• Familiar with the local laws and regulations regarding transportation and foreign trade compliance.
• Candidates with industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

Additional information

When you join Moët Hennessy…

• You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group.
• You enter a world of possibility where career development opportunities across our 5 global regions and within the entire LVMH Group are unmatched.
• You join a passionate workforce within our internationally diverse and inclusive teams, exploring the rich heritage of our Maisons and shaping the next chapter of our story
• You discover our essential relationship with our terroirs and the soils that define our products. Through our Living Soils Living Together program, we are committed to regenerating soils, reducing climate impact, and empowering communities for a sustainable future.
• You will share in our passion for hosting, the art of living, and creating products that celebrate life’s most memorable milestones, always experienced through responsible tasting.

 

Ready for a world of possibilities? Discover Moët Hennessy today!