Customer Service Specialist (m/w/d)
Published on 04.08.2026
Moët Hennessy
Supply Chain & Logistics
Reference: MHE02502
- Place of employment :
Munich, Germany
- Contrat type :
Permanent Job
- Required experience :
Minimum 5 years
- Work mode :
Full Time
Position
Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.
For many years, we have been committed to the Living Soils Living Together program structured around: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. We are proud to promote a diverse, equitable and inclusive working environment, opportunities to develop new skills and grow professionally.
Your Mission:
Responsibility to provide an efficient and customer-oriented service and to ensure on-time order processing for Austria, Germany & Switzerland.
Job responsibilities
Your Responsibilities
Management
- Management of Order to Cash process: Customer direct-call, EDI-Ordering SAP, ASPIRE (Sales Force), Multi delivery orders, invoices, credits, promotion and promotional orders
- Helping customers by a thoughtful communication and problem solving methods
- Handling of returns (Claims)
- Support on projects with Customer Service involvement, testing
Tracking
- Proactive tracking of orders and delivery statuses, internal and external communication on the orders fulfilment and delivery status in case of any deviation, Deadlines, Errors
Clarification
- Error analysis and correction, intervention at logistics partners, customers, MHIS helpdesk, EDI process, IDOC clarification
- Orders without invoicing, blocked orders
Communication
- Ensuring complete communication with all relevant partners incl. billing
- Close coordination and colaboration with Sales Teams
- Usage of different communication tools (MS Office, Zoom, Sales Force…)
Other Tasks
- Customer care: telephone service, information exchange
- Monthly Stock reconciliation between MH and our Logistic Partner in collaboration with the Customer Service Manager
Profile
Your Profile:
Education
- Commercial apprenticeship and or/studies with focus on sales, logistics or administration
Professional experience & know how
- At least 5 years of professional experience in customer service or in a similar position
- Customer focus, learning flexibility, integrity, and trust
- Very good MS Office knowledge and SAP R / 3, Sales Force knowledge would be an advantage
Languages
- Fluent in French, German & English
Other skills
- Customer-oriented
- open-minded
- structured and organized way of working
- problem solving ability
- positive attitude
- teamwork skills
- stress resistance (able to work under time pressure)
- confident appearance
- good communication skills
Additional information
Benefits:
- 30+ days vacation
- Employee discounts for own products and corporate benefits
- E-Bike Leasing, Coverage for Fitness, monthly meal allowance
- Comprehensive training and an excellent working atmosphere and modern working equipment
- Opportunities for further training and (international) development within LVMH
In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo. We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.
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