Sales Coordinator Off Trade (m/w/d)

Position

Are you a highly motivated and detail-oriented professional with strong commercial acumen? As our Sales Coordinator, Off-Trade, you will be instrumental in supporting the Sales Director Off-Trade and the broader Off-Trade team. You will ensure effective and efficient management and coordination of all sales-related business processes. This includes acting as the core interface and communicator between Off-Trade and Customer Service, and overseeing sales-related back-office workflows, collaborating cross-functionally with departments like On-Trade, Supply Chain, Marketing, and Finance. 

Job responsibilities

Sales Support & Account Coordination

• Provide full administrative, operational, and analytical support for key accounts, ensuring excellent customer service.
• Act as a key point of coordination for customers on operational topics.
• Communicate product innovations, limited editions, giftbox offers, vintage changes, and supply-related information to customers.
• Prepare and share sales materials with customers (e.g., sales folders, product pictures, presentations, pricing updates).
• Actively support volume and quality planning per account, ensuring alignment with allocations and supply chain quotas.
• Track promotional performance, analyse results, and share relevant insights with the Off-Trade team and Marketing.
• Support in the preparation of customer meetings.

Order, Pricing & Contract Management

• Check and validate daily all Off Trade customer orders (SKU, EAN, price, delivery date, etc.) and communicate discrepancies to buyers / planners.
• Control pricing and condition schemes by customers, ensuring accuracy and compliance.
• Process customer complaints related to pricing discrepancies.
• Handle the approval flow for annual customer contracts and customer invoices, in line with internal compliance guidelines.

Accruals, Trade Spend & Financial Controlling

• Monitor and manage accruals in line with customer agreements and VISTEX, maintaining a clear and accurate overview of trade spend budgets.

Forecasting & Allocation Management

• Ensure volume planning and phasing are accurate, aligned with supply chain quotas, and supported by strong forecast accuracy.
• Monitor allocations at quality/SKU level based on available volumes.

Representation

• Live our mission of crafting experiences to lead the future of Luxury Wines & Spirits, from nature to communities.
• Constantly increase your own brand and product knowledge to communicate the passion and inherent qualities of our products to the full range of audience, from novices to professionals.

Profile

Education:

• Professional education (mid- / high-level), Bachelor or Master degree in Commercial or Business Administration with clear emphasis on Sales and Controlling

Professional experience & know how:

• First experience in sales and account management, ideally within a luxury products company.
• Strong coordination skills in business support: detail-oriented, with proven ability in data analysis & evaluation, including reporting & presentation formatting.
• Ability to work effectively in a fast-paced matrix organization, managing deadlines & priorities, and structured workflows.
• We are looking for a dynamic and experienced candidate with strong administrative and organizational skills in the commercial sector, who is keen to develop their career further, potentially within Key Account Management

Languages

• German (fluent written & spoken) as a must.
• English (fluent written & spoken) is required.
• French is a plus.

Other skills

• Business thinking
• Strong analytical skills
• Proactivity
• Structured and methodological approach
• Elaborated IT skills: Proficient in MS Office (advanced Excel & PPT skills), SAP and BI-Tools like Salesforce & Qlik Sense.
• Good interpersonal and communication skills
• Team player, collaborative
• Confidentiality sense
• Affinity to wines and spirits category is a plus
• Comfortable working in a matrix organization with multiple stakeholders and reporting lines.

Additional information

Benefits:

• Employee discounts for own products and corporate benefits.
• E-Bike Leasing, monthly meal allowance, Wiener Linien Jahreskarte.
• Comprehensive training and an excellent working atmosphere and modern working equipment.
• Opportunities for further training and (international) development within LVMH.

Contract:

• Start date as of now
• On external basis
• For this position, a collectively agreed minimum salary of € 2,509.00 gross/month (Collective Agreement for Handel) applies. A market-compliant overpayment is intended with appropriate qualifications and experience.