Boutique Skincare Specialist | Yorkdale

Position

The Skincare Specialist is the Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.

She/he is to achieve defined sales targets while promoting the brand image and providing high standard of service to our clients, with a focus on Skincare expertise and application.

Job responsibilities

SELLING DIOR

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Identify and understand customers’ needs
  • Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE AND MANAGEMENT

• Develop durable relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine human interaction
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions

COUNTER OPERATIONS

• Know and apply merchandising guidelines
• Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable)
• Operate cash registers and close daily revenues (only if applicable)
• Carrie out all assigned operational and administrative tasks
• Maintain good relationships with retailers
• Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines

SKINCARE SPECIALIST SPECIFIC CONTRIBUTIONS

• Deliver personalized and expert skincare consultations using our skin diagnosis tool, the Skin Analyzer and the Dior Skin Scanner, providing professional tips and tricks
• Deliver 20 minutes coaching services
• Contribute to animate skincare event with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
• Be fully trained on the complete Dior skincare services menu, following the international training curriculum
• Mentor and/or coach 3 axis BCs on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer…)

Profile

• 1 year of skincare selling experience required, preferably in the luxury retail environment
• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings

Additional information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30 CAD/hour.