Counter Manager ILLUM

Position

Do you wish to join the House of Dreams?

 

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

 

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

 

 Design your dreams with Dior.

Your Impact:

As a Counter Manager for Parfums Christian Dior at our Illum flagship, you will be responsible to deliver retail excellence in customer service, store operations, as well as engaging & driving your teams towards our business goals. This role requires excellent leadership skills, client relationship management, and operational efficiency to provide a luxury experience that aligns with Dior's standards.

 

Job responsibilities

• Achieve retail sales targets (in store and remote) and contribute to counter retail KPIs on a daily basis
• Drive & Motivate the team to reach daily gaols
  • Lead Daily brief with targets & focus & including Trainings on novelties / top sellers, presentation of retail activation initiatives…
  • Weekly target & development action plan for each team member driving them toward our team goal & developing individual strengths
  • Monthly counter brief recapping on priorities & achievements vs target

 

• Develop team to deliver retail Excellence
  • Master knowledge on the brand, products & services, leveraging all retail educations tools
  • Recruit & Develop durable relationships with clients through relevant clientling actions in store & remotly
  • Apply standards operation procedures for all retail processes (stock intake, inventory, purchase registration…)
  • Monitor customer satisfaction KPIs (NPS, Mystery shopping) & develop action plans to improve our performance

 

• Lead POS Operations focusing on efficiency & productivity
• Responsible for effective stock management (implementing inventories, replenishments, cycle counts according to guidelines)
• Ensure monitoring of OOS & replenishment to delivere relevant alerts / inputs to Retail operation & supply team
• Plan efficiently shifts according to store traffic & sell-out potential per hour/day/week/month
• Monitor stock of Point of sales material (gifts, samples art of gifting) & testers to ensure sufficient levels & efficient use

 

• Promote Dior desirability & growth on the point of sale
  • Responsible to implement merchandising guidelines & the POS and promptly alert on any issue / maintenance needed
  • Develop strong relationships with retailers teams & management to make Dior best in class partner for the department store
  • Identify & report of relevant business opportunities on the point of sales on a daily basis (results, action plan, competitor monitoring)

 

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

 

Profile

• Passionate retail leader with significant management experience ideally in Beauty / Luxury
• 8-10 years of previous professional experience with proven track record of delivering results in a competitive retail environment
• Danish and English proficiency, any other language is a plus

KNOWLEDGE, SKILLS & ABILITIES

• Inspiring leader able to engage teams toward business goal
• Adaptable to novelty and change, eager to learn
• Team-player
• Professional and positive
• Well-organized and self-motivated
• Result-oriented, always striving to achieve more
• Customer-service oriented
• Basic cosmetics and make-up application knowledge
• Attracted to beauty, fashion & luxury universes

 

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).