Dior LCP Fragrance Consultant - Selfridges London

Position

POSITION: DIOR LCP FRAGRANCE CONSULTANT

LOCATION: Selfridges, W1 London

HOURS: Full Time, Temporary position

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

 

Your Impact:

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.

Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities

JOB RESPONSIBILTIES

SALES:

• To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
• To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
• KPI - To achieve set sales targets

SERVICE:

• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
• To educate clients on Parfums Christian Dior products and the brands rich heritage
• KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores

GENERAL:

• To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
• To monitor stock levels, report any issues and ensure that there are sufficient levels
• To adhere to all company procedures and policies, as outlined in the employee handbook
• To Build a strong Brand database - update ipos tool with client data including all sales and client profile
• To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

 

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

Soft skills that align with our values:

• Create Passionately:
  • Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate.
• Lead with Audacity:
  • Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service.
  • Driven and results orientated: seeking out ways to continually grow the business through events and counter activity.
  • Self-confident: able to approach and engage with customers at ease, using your strong selling skills.
• Excel for Ultimate Luxury:
  • Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.

Hard Skills:

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.
• Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes.
• Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances.
• Selling techniques: proven ability to achieve or exceed sales targets and link-sell across product categories.
• Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes.
• Merchandise management: understanding and adherence to corporate guidelines.
• Inventory monitoring: ability to monitor stock levels and report issues.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).