Assistant Store Manager, Lee Garden

Position

Operate the store through superior customer service, sales management, professional selling and effective staff management.

Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

Job responsibilities

Staff Management

• Hire, evaluate, train, position and discipline the staff in a manner consistent with RIMOWA policies to reflect business strategy and meet sales goals.
• Inform and motivate staff to achieve sales goals.
• Encourage and support the individual development of staff
• Promote teamwork and maintain harmonious staff relations.

Inventory Management

• Ensure proper inventory mix matching to market needs.
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimise stock level and stock mix to reflect sales, buying trends and customer demands.
• Present merchandise in a manner consistent with RIMOWA standards, in order to maximise sales and merchandise turn.
• Manage process of repairs, alterations and other product services

Sales Management

• Meets objectives for sales performance.
• Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
• Establish and implement action plans, to develop sales for each product category and clientele.
• Provide feedback to management on possible product developments and improvements.

Operations

• Implement and follow presentation guidelines, including grooming, to project RIMOWA image;
• Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office.
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.

Communication and Reporting

• Maintain an effective communication between the Store and the office, other store network and warehouse,
• Provide all due reporting in a timely manner
• Provide clear and informative business review.

Profile

• Solid experience in luxury retail industry with at least 7 years of management experience
• Great presentation, communication, and interpersonal skills
• Strong analytical mindset and ability to provide effective solution
• Strong leadership and management skills
• Curious individual with good problem-solving skills and eager to seek for challenges
• Fluent in Cantonese and Mandarin, Good in English