Client Care Technician (Aftercare Repair), Soho Flagship

Published on 02.11.2026

Rimowa

Retail

Reference: RIM01775

  • Place of employment :

    New York, United States

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 3 years

  • Work mode :

    Full Time

Position

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

Please join us to discover your own

The Client Care Technician serves clients by performing repairs and troubleshooting any
problems that arise with damaged luggage.

Job responsibilities

  • Inspect used and returned products to determine the requirement for repair
  • Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools.
  • Test and adjust repaired products for proper functioning as per company standards
  • Determine estimates for repair cost on used and returned products regarding both labor and material required
  • Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
  • Operate computerized inventory record keeping and re-ordering systems for
    internal and external tracking of the service & repair department needs, stock
    supplies and requests
  • Assist Head Technician on training of CC Technician Trainee and/or store employees
  • Load, unload and move materials either manually or with hand operated equipment
  • May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
  • Ensure that standards for safe working conditions are observed per OSHA regulations
  • Responsible of daily cleaning of work areas and equipment

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

We would like to speak to professionals who possess at least two years’ experience in a
manufacturing/technical environment with hands on experience using small hand tools.


Furthermore, we seek:

  • Completion of a High School diploma or equivalent education required
  • Mechanical background using hand and power tools a must
    3-year experience as a machine operator or an assembler in manufacturing is
    preferred
  • Working within repairs of industry product (luggage) required
  • Attention to detail and quality would be a high personality trait standard
  • Ability to work independently
  • Ability to lift 25lbs repeatedly


Working Conditions:
Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye coordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing,
significant use of memory, finding information, computer use, continuous learning

RIMOWA
MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.