Supply Chain Operations Manager (Client Care) (m/f/d)

Published on 02.24.2026

Rimowa

Supply Chain & Logistics

Start date: 05.01.2026

Reference: RIM01808

  • Place of employment :

    Cologne, Germany

  • Contrat type :

    Temporary Job

  • Required experience :

    Minimum 5 years

  • Work mode :

    Full Time

Position

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

We are seeking an experienced and highly motivated Supply Chain Operations Manager to join our dynamic Client Care department in Cologne. This is an 18-month fixed-term contract position (maternity leave replacement).

This pivotal role will be instrumental in optimizing our end-to-end supply chain and logistics for spare parts, ensuring seamless operations, and contributing to an outstanding client experience globally. If you possess a structured mindset, exceptional leadership skills, and a passion for operational excellence within a premium brand environment, we invite you to apply.

Job responsibilities

Supply Chain Management

  • Oversee the entire supply chain for spare parts, from procurement and distribution planning to delivery.
  • Ensure seamless coordination across central and regional teams.
  • Achieve and maintain high stock availability targets (95% for high runners, 85% for medium runners) for stores and repair workshops, developing corrective actions as needed.
  • Prepare and analyse weekly KPI reports, organizing monthly reviews with regional teams.
  • Manage spare part sourcing and delivery for new product launches.
  • Develop, implement, and enforce Standard Operating Procedures (SOPs) for all supply chain flows.

 Logistics Management

  • Manage the end-to-end logistics process, including budgeting, scheduling, and shipment to delivery.
  • Supervise spare parts hub activities to maximize order fulfilment through efficient warehouse management.
  • Identify and resolve logistics bottlenecks, implementing effective solutions to enhance efficiency.

Team Leadership

  • Lead and develop a team of 4 direct reports, fostering their capabilities and competencies.
  • Review and adapt team organization to align with business evolution.

Profile

  • Bachelor's or Master degree in Supply Chain Management or related field.
  • Proven experience of 7+ years in operations management within supply chain, procurement, or operations.
  • Proficient with data analysis and advanced Microsoft Excel skills.
  • Ability to work in a fast-paced and highly dynamic environment with a strong sense of urgency and results-orientation
  • Mandatory fluency in English and a working proficiency in German. French is a plus.
  • Relevant certifications from APICS - CPIM (Certified in Production and Inventory Management) are a plus.
  • Outstanding communication skills and persuasiveness, to resolve issues with cross-functional teams.
  • Analytical thinking and strong Vision

RIMOWA
MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.