Sales Supervisor, Madison Flagship

  • NEW

Published on 05.10.2026

Rimowa

Retail

Reference: RIM01937

  • Place of employment :

    New York, United States

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 3 years

  • Work mode :

    Full Time

Position

The Sales Supervisor is a dynamic luxury retail leader responsible for driving commercial performance, cultivating exceptional client relationships, and delivering elevated in-store experiences that reflect the highest standards of the brand. Partnering closely with store leadership, this role leads by example on the sales floor, inspires team performance, and ensures operational excellence across all aspects of the business

Job responsibilities

Key Responsibilities

Sales & Client Experience

  • Achieve and exceed individual and boutique sales goals, KPIs, and client development targets
  • Cultivate lasting relationships with a discerning luxury clientele through elevated clienteling and personalized service
  • Deliver exceptional brand experiences that foster loyalty and long-term customer engagement
  • Lead by example in luxury selling, hospitality, and service excellence
  • Support store events, marketing initiatives, and business-driving strategies

Leadership & Talent Development

  • Inspire, coach, and develop team members to achieve peak performance
  • Foster a collaborative, service-driven culture rooted in luxury standards and brand values
  • Provide leadership presence on the sales floor and oversee daily operations in partnership with store management
  • Support onboarding, training, and ongoing performance development initiatives

Operational Excellence

  • Ensure impeccable store presentation, organization, and operational standards
  • Oversee opening/closing procedures, inventory management, shipping/receiving, and client service operations
  • Maintain proficiency in POS, CRM/clienteling tools, and operational systems
  • Uphold company policies, procedures, and luxury service expectations at all times

Profile

Qualifications

  • 3+ years of leadership experience in luxury retail, fashion, or hospitality
  • Proven success driving sales performance and cultivating high-value client relationships
  • Strong leadership presence with exceptional communication and interpersonal skills
  • Proven success in a premium or luxury retail environment
  • Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
  • A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
  • Flexible availability, including evenings, weekends, and holidays.
  • Able to regularly lift and handle Items up to 20 lbs.
  • Multilingual In Spanish, French, Portuguese or Mandarin a plus.

RIMOWA
MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.