Guerlain - Private Client Relations Manager (Tokyo)

Position

Guerlain (Japan) is looking for a Private Client Relations Manager to lead and manage our private sales initiatives. The ideal candidate will be responsible for building/expanding and fostering strong relationships with Gaisho and high-value customers, planning and executing exclusive events, and driving sales through personalized service. This role requires a deep understanding of luxury retail, exceptional communication skills, and a passion for the Guerlain brand.

 This position will be reporting to Senior Retail Manager, Sales Division, and located in Tokyo.

Job responsibilities

VIC recruitment through Department Stores Gaisho teams

• Be the Guerlain ambassador for Gaisho teams: build a network, educate them on guerlain so that they become fans of the brand:
  • By conducting brand inductions
  • Organizing Guerlain experiences for them (facials, fragrance consultation, makeup service)
• Establish a strong relationship with Department Store Gaisho Teams, and negotiate events with them
• VIC event planning, organization and hosting. Be the one hosting and selling during these events.
• (if English ability) Coordinate with HQ teams in Paris to organize Paris experiences for both Department Stores Gaisho teams and VIC customers

VIC recruitment through brand partnership

• Together with retail marketing team, plan, organize and host brand partnership initiatives in order to recruit new VIC customers
• Manage the relation with the customer during the whole process from customer welcome to sales closing

Management of existing customers

• In collaboration with counter managers and CRM team, know better our top VIC customers (besides customer purchase history) by understanding their lifestyle, preferences etc in order to propose more personalized approach

Profile

• Education: University degree or equivalent
• At least 5 years sales experience in luxury brands or as a position which implies contacts with department stores representatives, gaisho and VIPs
• Sales planning techniques
• Knowledge of fair coordination and department store procedure
• Good customer relationship management
• Basic PC skills

 

If internally;

• Strong knowledge of Guerlain History and Product
• Preferably expert level in skincare (ability to conduct mini facials) or fragrance

Additional information