Customer Service Administrator

Position

Right to work in the UK required

Full time role Monday to Friday, 36.25 hours per week (within opening hours 8am to 5pm), based on site

Competitive salary, pension and benefits package

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all

Job responsibilities

Misson:

/ Responsible for the administration process for TAG Heuer timepieces received at our service centre requiring maintenance/repair.

/ Creating repair information for our TAG Heuer clients detailing maintenance types, repair costs and timeframes.

…A TAG Heuer Customer Service Estimator will

/ Accurately register TAG Heuer client timepieces onto our bespoke database

/ Take account of the client’s repair request then action this appropriately carefully following internal processes.

/ Carefully carry out a thorough visual examination of the TAG Heuer timepiece to assist in determining the type of repair required

/Work with internal departments to obtain any technical information that is required.

/ Update our bespoke database with relevant information to produce detailed estimates for the client.

/ Provide an exceptional client experience through accurate data input and product knowledge to ensure that the repair information offered is clear and precise

/ Work to a standard of excellence, meeting determined deadlines

/ Undertake additional departmental duties

/ Develop and maintain current product and systems knowledge

/ Assist and support the development of the team and attend trainings as required

…As a Brand Ambassador

/ Ensures an outstanding service is offered to all clients

/ Embodies the TAG Heuer’s brand values and acts as a passionate Brand Ambassador

/ Actively develops brand knowledge, completing trainings and builds effective support network

/ Stays updated on the watch industry & products

Profile

Professional Experience Required:

/ Administration experience ideally within a luxury or technical field

/ Able to work well under pressure and manage client’s expectations with empathy and care

/ Confident PC user with ability to develop an understanding of various systems then manage and maintain accurate records

/ Able to work at a fast pace with a high degree of accuracy and attention to detail

/ Client-centric mindset, focused on maintaining and building client relationships

Personal Profile:

/ Excellent interpersonal and communication skills

/ Problem solving skills and commitment to producing results

/ Ability to prioritise and plan own workload in accordance with team goals

/ Organised and driven to complete tasks within appropriate timeframes

Additional information

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