Retail Manager

Position

About This Role:

The Retail Manager for TAG Heuer South Korea will be pivotal in driving the retail business and ensuring the brand's sustained success in the South Korean market. Reporting directly to the Retail Director - South Korea, this role will oversee a network of more than 10 own boutiques, serving as the key liaison between leadership team and retail operations. The Retail Manager will lead the boutique team, focusing on enhancing the client experience, maximizing sales performance, and upholding TAG Heuer's esteemed reputation as a premier luxury watch brand in South Korea.

Job responsibilities

Responsibilities:

• Lead and manage the retail operations for TAG Heuer in South Korea, including more than 10 own boutiques, to achieve revenue targets and maintain profitability.
• Develop and execute strategic plans to drive retail sales growth, expand market share, and elevate brand visibility in the South Korean market.
• Collaborate closely with the Sales Director and cross-functional teams to align retail strategies with overarching business objectives and marketing initiatives.
• Conduct thorough analyses of market trends, consumer behavior, and competitor activities to identify opportunities and challenges, and adjust strategies accordingly.
• Lead and inspire the boutique team to deliver exceptional client experiences, ensuring that high standards of service and brand representation are maintained.
• Build and nurture strong relationships with internal stakeholders and corporate teams to ensure effective coordination and support for retail operations.
• Monitor and evaluate key performance indicators (KPIs) to track retail performance, identify areas for improvement, and implement corrective actions as needed.
• Ensure compliance with company policies, brand guidelines, and ethical standards across all retail operations in South Korea.

Profile

Requirements:

• Relevant experience in the high-end Luxury industry (at least 7 years).
• Profound knowledge of the luxury watch industry, including a comprehensive understanding of competitor brands, market trends, and consumer preferences in South Korea.
• Proven experience in managing retail operations, preferably within the luxury watch or high-end retail sector.
• Proven ability to enhance retail operational efficiency and brand visibility through collaborations with key retailers.
• Strong leadership skills with the ability to inspire and motivate retail teams to deliver exceptional customer service and achieve sales targets.
• Experience in enhancing client experiences and implementing strategies to drive customer loyalty and satisfaction.
• Proficiency in English and Korean languages (both verbal and written) to facilitate communication with internal stakeholders and navigate business operations in South Korea.
• Familiarity with retail operations and merchandising principles, including inventory management, visual merchandising, and sales training.