Boutique Supervisor

Position

Boutique Supervisor - TAG Heuer

Job responsibilities

Reporting directly to the Boutique Manager, you will be responsible for achieving and exceeding sales targets as assigned, cultivating and maintaining a loyal customer base and assisting the Boutique Manager with daily boutique operations.

Other Responsibilities Include:

• Inventory management and maintaining good housekeeping condition in the boutique including visual merchandising.
• Providing excellent customer service by sharing product knowledge with customers and following up closely with customers on after sales service matters.
• Taking ownership on the monitoring of after sales service and support in-store marketing events.
• Act as a brand ambassador and uphold the brand image for TAG Heuer.
• Manage the integration of new joiners and assist the Boutique Manager in delegating responsibilities.
• Manage and lead the team by ensuring adherence to service standards
• Support and guide teammates in achieving their goals and developing their skills.
• Respect, support and work efficiently with everyone to create a dynamic team.
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing clients.
• Support Boutique Manager on store administration, e.g. billing, daily reconciliation report, management reports, cash management, etc.
• Attend to customer complaints when necessary.

Profile

• You should have at least 5-6 years' of experience in luxury retail operations with a successful track record, preferably from luxury watch industry.
• Fluency in English (both written and spoken) with strong interpersonal skills will be required to succeed in this role.
• You must also be sales oriented and result oriented, a good team player as well as display good customer service.