Position

TAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy.  Our unique heritage is built on a disruptive mindset, an innovative approach and a cool, free-minded spirit to think ahead. TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, confident people who are connected to the future. 

POSITION SUMMARY:

TAG Heuer is seeking a driven and detail-oriented recent Business School graduate to join our North America team as a Retail Operations Intern. This is an exciting 12-month opportunity for an ambitious individual eager to launch their career within the LVMH group and gain hands-on exposure to luxury retail operations, financial processes, and boutique management at one of the world's most iconic Swiss watchmakers. If you are passionate about luxury retail and aspire to grow within the LVMH ecosystem, we want to hear from you.

Job responsibilities

1. Financial Administration & Invoice Processing

• Manage a high-volume pipeline of approximately 100 monthly vendor invoices across the boutique network.
• Monitor and maintain the ESKER invoice queue, ensuring all documents are properly saved, reviewed, and coded.
• Create and manage Purchase Orders using the FIORI platform, accurately allocating funds across 26 distinct cost centers.
• Partner closely with the Accounts Payable team to resolve discrepancies, clear blockers, and ensure timely vendor payments.

2. Boutique Openings & Cross-Functional Operations

• Partner with the Senior Retail Operations & Client Development Manager to support new boutique openings and renovations, with a focus on executing the Boutique Opening Checklist, ordering all necessary store items, and ensuring all procurement stays strictly within the allocated budget.
• Oversee and administer the Business Consignment Watch Program in direct partnership with the Human Resources team to ensure accurate tracking and compliance.

3. Data Gathering & Presentation Preparation

• Extract and compile bi-weekly Google Review data across all 26 boutiques.
• Analyze customer sentiment and categorize boutiques into performance tiers — Top, Mid, and Low — based on review metrics.
• Assist in building performance tracking sheets and formatting data for bi-weekly operational presentations to leadership.

4. Boutique Logistics & Hospitality

• Manage the monthly ordering, tracking, and fulfillment of Point of Sale (POS) supplies, including shopping bags, wrapping paper, and stationery.
• Act as the primary operational liaison for key hospitality vendors (e.g., Couture Beverages), coordinating stock levels, delivery windows, and invoice reconciliation.
• Provide high-level logistical support for major brand activations and events, including emergency supply triage and hospitality coordination for Grand Prix weekends.

5. Gifting & Internal Recognition Fulfillment

• Execute the physical packing, wrapping, and shipping of luxury gifts to clients and top-performing retail staff.
• Track and fulfill milestone awards for high-performing Client Advisors (e.g., the 1M,1.5M, and $2M Sales Clubs) with strict adherence to white-glove luxury presentation standards.
• Coordinate high-volume holiday gifting logistics and courier shipments.

 

Profile

KNOWLEDGE, SKILLS & ABILITIES

• Education: Recently obtained Bachelor's degree in Business Administration, Finance, or a related field from an accredited institution.
• Financial Literacy: Strong financial acumen and data entry skills; proficiency in Microsoft Excel is required.
• Technical Aptitude: Ability to quickly learn complex enterprise software and ERP systems; prior experience with SAP, FIORI, or ESKER is a strong advantage.
• Organizational Excellence: Exceptional ability to manage multiple priorities simultaneously, from digital workflows to physical logistics.
• Attention to Detail: Meticulous, white-glove mindset ensuring all outputs — packages, reports, and communications — reflect luxury brand standards.
• Communication: Strong verbal and written communication skills with the ability to effectively partner across all levels of the organization.
• Passion for Luxury: A genuine enthusiasm for the luxury retail industry and a desire to build a long-term career within LVMH.
• Growth Mindset: Eagerness to learn, adapt, and grow within a dynamic, fast-paced luxury environment.

Intern Development & Learning Plan

This internship is more than a functional role — it is a structured developmental journey designed to prepare the right candidate for a full-time operations career at TAG Heuer or within the broader LVMH group. The selected candidate will follow a progressive 12-Month Learning Plan built around four phases:

• Months 1–3 | Foundation: Brand immersion, systems onboarding, and operational basics
• Months 4–6 | Development: Financial systems mastery, boutique logistics, and cross-functional collaboration
• Months 7–9 | Application: Independent project ownership and process improvement
• Months 10–12 | Leadership & Legacy: Strategic contribution, knowledge transfer, and LVMH career pathway planning

Formal check-ins will be conducted monthly with a mid-year checkpoint and end of program interview to ensure the intern is continuously supported, challenged, and on track toward a full-time operations role.

Salary: $20.00 hourly rate; 32 hours per week. On-site Monday - Thursday.

Additional information

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, paid time off, 401k, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

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