Client Advisor - TAG Heuer Serrano

Position

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in drive boutique sales and foster lasting client relationships by embodying the brand, ensuring operational excellence, and contributing to a collaborative and inclusive work environment. Based in Madrid, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

Job responsibilities

• Proactively achieve individual sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNA and passionately serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiatives to ensure a seamless and superior client journey across all interaction points.
• Innovate and propose strategic ideas for sales growth, covering merchandising, special events, and optimizing the product mix.
• Master qualitative client data collection, utilizing insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting all daily processes such as inventory management, cash operations, and security under boutique management guidance.

Profile

• Minimum 3 years of experience in luxury retail operations or related commercial environments, supported by a strong commercial background and training.
• Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and a deep understanding of brand DNA, collections, and retail procedures.
• Advanced fluency in English and Spanish; proficiency in additional languages is highly valued.
• Possesses a client-centric mindset with excellent interpersonal and communication skills, coupled with a strong service predisposition.
• As part of the LVMH LIFE360 program aimed at reducing LVMH’s ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices

Additional information

• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
• Exclusive discounts on selected TAG Heuer and LVMH products
• Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
• Language academy enrollment for those wishing to learn a new language or perfect an existing one.
• Health and life insurance coverage.
• Wellhub membership, providing access to a wide range of wellness benefits and resources.

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