Cover - Loewe

LOEWE 客户顾问 - 广州太古汇

Published on 02.24.2025

Loewe

Reference: TP01573

  • Place of employment :

    广州, Chinese Mainland

  • Contrat type :

    办公室职位

  • Required experience :

    Beginner

  • Work mode :

    全职

  • Salary :

    CN¥4000 / Monthly

Position

岗位概述

客户顾问负责为顾客提供优质、个性化服务，实现销售最大化，完成业务目标。专注为顾客打造专属消费体验，了解顾客独特偏好，为其推荐合适的产品与服务，并在顾客购物全程提供专业建议。


主要工作职责

建立客户关系

  • 建立并维护牢固的专属客户关系，培养客户忠诚度。
  • 利用客户偏好、消费历史等信息，定制推荐方案，提升购物体验。
  • 通过到店接待、电话、线上平台等多种渠道主动对接客户。

产品专业能力与销售工作

  • 全面掌握门店全部产品、零售环境以及竞品相关知识。
  • 在顾客购物过程中提供专业协助与指导，满足顾客需求与期待。
  • 努力完成销售指标，助力门店达成业务目标（门店关键绩效KPI）。
  • 在CRM客户管理系统录入、更新客户信息，记录互动记录、偏好、消费记录；实现精准客户维护，挖掘新销售机会。

客户体验与满意度

  • 打造卓越的客户体验，给到店顾客留下难忘的消费感受。
  • 讲述品牌故事（品牌传承底蕴与精湛工艺）激发客户对品牌的向往；富有共情与热情，严格遵循品牌标准化销售流程接待客户。
  • 落实售后维护服务，妥善处理各类客户问题。

团队协作与门店支持

  • 践行LOEWE品牌文化，成为集团价值理念的品牌大使


关于 LOEWE

LOEWE 于1846年在西班牙创立，是全球历史第二悠久的奢侈时尚品牌。自 2025 年起，品牌在 Jack McCollough 和 Lazaro Hernandez 的创意总监领导下，以丰富的艺术感知力和对工艺的想象力探索为指引，开启了全新篇章。这一新篇章延续并深化了 LOEWE 的核心特质：对时尚的智慧与 playful 态度、充满活力的西班牙生活方式精神，以及无与伦比的皮革工艺专长。


在 LOEWE，我们致力于营造一种包容多元的文化，欢迎所有背景的人士加入，不论性别、种族、社会经济背景。我们的目标是让每一位成员都感受到被重视、被包容，并能充分发挥自身潜力，贡献价值。

LOEWE
MAISON

Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.Today, Loewe’s master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe’s ideals and vision.Radical and ever-evolving: here’s to another 200 years of Loewe historySince 2013, Jonathan Anderson, Loewe’s Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women’s and Men’s collections, Loewe has been further elevated as an influential and global cultural force.At the intersection of fashion, craft and culture, Loewe’s ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. –, Loewe has become a vibrant force for creativity and innovation, ensuring the brand’s durability for another 200 years… and more.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.