Omini Excellence Intern

Position

Job Responsibilities

OMNI:

- Solid back office and operation knowledge to cope with store requests on daily basis.

- Able to compile white papers and SOPs based on daily cases to improve operational efficiency.

- For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.

- Engage with retail stakeholders to gather feedback and drive optimization directions.

- To perform store training/discussion based on CA-Centric perspectives.

Data & Reporting:

- Fundamental data setup capability, be able to drive insights from data.

- Integrate and deliver high-quality data reports to monitor business performance on regular basis.

- Data sensitive, able to follow-up on data issues and highlight insights.

- Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.

- Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.

- Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.

- Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.

- Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.

Job Requirements

Education:

- Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.

Languages:

- Proficient in both written and spoken English and Mandarin Chinese.

Professional experience:

- Minimum 2-3 years in retail operations or business analysis roles within an international luxury/consumer goods company.

Key Skills:

- Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.

- Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.

- Basic data integration capability, with the ability to optimize operation process.

- Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.

- A high degree of personal presence with good networking, influencing and communication skills.

- Good negotiation and strong social skills.

- Highly motivated individual, energetic, enthusiastic.

- Smart, eager to learn, ability to iterate quickly.

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职位描述：

Job Responsibilities

OMNI:

- Solid back office and operation knowledge to cope with store requests on daily basis.

- Able to compile white papers and SOPs based on daily cases to improve operational efficiency.

- For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.

- Engage with retail stakeholders to gather feedback and drive optimization directions.

- To perform store training/discussion based on CA-Centric perspectives.

Data & Reporting:

- Fundamental data setup capability, be able to drive insights from data.

- Integrate and deliver high-quality data reports to monitor business performance on regular basis.

- Data sensitive, able to follow-up on data issues and highlight insights.

- Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.

- Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.

- Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.

- Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.

- Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.

Job Requirements

Education:

- Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.

Languages:

- Proficient in both written and spoken English and Mandarin Chinese.

Professional experience:

- Minimum 2-3 years in retail operations or business analysis roles within an international luxury/consumer goods company.

Key Skills:

- Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.

- Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.

- Basic data integration capability, with the ability to optimize operation process.

- Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.

- A high degree of personal presence with good networking, influencing and communication skills.

- Good negotiation and strong social skills.

- Highly motivated individual, energetic, enthusiastic.

- Smart, eager to learn, ability to iterate quickly.