Regional Learning Manager

Position

1. Qualitative Deployment of all learning curriculums

• Facilitate Retail Excellence programs (SMIP/LPCR/SLE/FL Leadership/Daily Moment/Coaching) for store leaders
• Ensure National Learning program cascading (DTP/CE & Clienteling)
• Ensure timely coverage of New Hire learning and coaching
• Accelerate In-Store Learning Partner growth and development
• Ensure Product learning in place with In-store Learning Partners
• Close follow up and feedback after Classroom training

2. Coaching and Follow up for excellence (feedback and behavior transformation)

• In partnership with Store Manager(s) and based on the 7 leadership profiles (1/Inspiring with Vision; 2/Thinking Strategically; 3/Demonstrate Business Acumen; 4/ Building Trusting relationship; 5/ Developing People; 6/ Learning Continuously; 7/ Driving for results), you will provide support to develop the store leader with coaching conversations.
• Lead a culture of in-store coaching and learning

1.Asks questions and fosters open dialogue with active listening

2.Encourages individuals and teams to confront difficulty, resolve conflicts and gain commitment

3.Follows a logical sequence to present facts and ideas to gain alignment and agreement to action

4.Support store management to lead learning culture

• Develop coaching capabilities amongst the store leadership teams (Coach the coach)
• Enhance Floor leadership with accountability, ownership and proper coaching to deliver the best outcome
• Promote Best Case Sharing with In-Store Learning Partners

3. Customized Regional learning solution (CE + Business + People)

• As an advocate of the client experience, you will make sure the client experience is at the centre of everything we do
• Voice and Mystery Shopping will be your pulse check, where the focus is on the feedback of the client to find and implement lasting improvement opportunities
• Support the store to identify issues through observation, gather relevant data and understand the root causes
• Support the team to generate options and effectively evaluates the options in order to create the best outcome
• Involve others in problem solving process, ensuring understanding and commitment to the decision.
• Utilize best practices to support and help solving problems
• Ensure that talent development is a constant focus within the stores, and assist the store leadership to have a development plan for their team members
• Ensure a consistent on-boarding for all new starters
• Liaise with HR to ensure proactive planning for new employees
• Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction
• Deliver Regional Customization learning solution (core competencies)

Qualifications:

Working experiences:

• At least 5+ years experience in Luxury, Retail or related industries as Training Manager or Field Coaching
• Experience in retail management will be a plus

Professional skills (certificates if any):

• Critical thinking
• Facilitation skills
• Ability to design and execute successful training programs

Education:

• Bachelor’s degree or above

Languages:

• Good spoken and written English

IT skills:

• Good in MS PPT and Excel

Key Competencies:

• Strong interpersonal and communication skills
• Influencing and motivating others
• Autonomy and drive
• Active listening
• Good organization skills