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Retail Excellence Manager

Published on 01.19.2026

Bulgari

零售

Reference: TP03062

  • Place of employment :

    上海, Chinese Mainland

  • Contrat type :

    办公室职位

  • Work mode :

    全职

  • Salary :

    To be negotiated

Position

MAIN RESPONSABILITIES

Retail Performance:

  • Partner with the China Retail Experience Director to shape annual commercial strategies, including sales forecasting, market opportunity assessment, and resource allocation planning
  • Translate complex retail performance data into actionable business insights; maintain dynamic performance dashboards and executive-level reporting materials that inform strategic decision-making.）
  • ·Identify and promote best retail practices across regions, lead benchmarking and analysis of competitor retail experiences.
  • Collaborate with Area Managers to develop and execute sales improvement plans, identifying revenue growth opportunities.
  • Conduct regular store visits to evaluate performance, optimize teamwork, and enhance problem-solving capabilities.
  • Monitor and optimize retail KPIs to improve store productivity.
  • Work with Marketing, CRM, and other departments to propose and support retail-related marketing activities and service enhancements.
  • Develop and follow up on key landlord promotions and local event plans

Retail Operations & Projects:

  • Continuously improve store operational efficiency through process, tool, and system optimization.
  • Oversee retail projects including new store openings, closures, and store events, ensuring timely and high-quality execution.
  • Support Area and Store Managers in developing and engaging in-store operational staff 
  • Collaborate with Central Retail Operations to localize, implement, and execute retail guidelines and initiatives 
  • Drive the adoption of new tools/systems in stores, collect feedback, and ensure continuous improvement.
  • Team & Talent Development
  • Ensure effective implementation of retail strategies and guidelines across the national retail network.
  • Work with HR to optimize store staffing and talent structure.
  • Collaborate with HR to design and implement incentive schemes for the retail team, tracking effectiveness.

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED:

  • Bachelor
  • Be fluent in English and Chinese
  • Gain the management experience on retail operation, and retail performance management.
  • Strategic Business Thinking， Selling Skill and Customer Relationship Management Skill
  • Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus 
  • Management of working pressure and the capability in handling multitasks
  • Knowledge of marketing and merchandising techniques
  • Leadership, Team Management and Coaching Skill

 

BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
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