Cover - Louis Vuitton

Omni Service Executive (Contractor)

Published on 04.10.2026

Louis Vuitton

Reference: TP03270

  • Place of employment :

    Chinese Mainland

  • Contrat type :

    办公室职位

  • Work mode :

    全职

  • Salary :

    To be negotiated

Position

Job Purpose

Oversee & monitor all Lifestyle platforms (reviews + online map platforms), handle Omni operational support, manage feedback & cross-team communication to ensure stable omni-service delivery.

 

Key Responsibilities

Monitor all Lifestyle platforms, customer reviews & online map platforms; track issues & ensure resolution.

Support daily omni operations, respond to store requests, handle customer & store feedback.

Liaise with retail stakeholders & internal teams; drive issue solving & service alignment.

Maintain platform information accuracy; summarize cases for service improvement.

Analyze business performance and implement improvement plans.

 

Profile

Bachelor’s degree; E-commerce/Business/Marketing preferred

2–5 years retail/omni-channel/customer service experience (luxury/ FMCG preferred)

Proficient in SQL, Excel, Tableau/Power BI.

Proficient in English & Mandarin

Strong communication, coordination & feedback handling skills

Detail-oriented, proactive, quick learner; Excel literate

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.