ZENITH - Client Advisor (Tokyo)
Published on 01.26.2026
Zenith
Retail
Reference: ZENI00217
- Place of employment :
Tokyo, Japan
- Contrat type :
Permanent Job
- Required experience :
Minimum 3 years
- Work mode :
Full Time
Position
OVERVIEW:
The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.
Job responsibilities
KEY RESPONSIBIILTIES:
Client Relationship Building:
- Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
- Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
Product Expertise and Sales:
- Maintain a comprehensive knowledge of the store’s product offering, Retail environment and competitors.
- Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
- Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs)
- Regularly input and update customer information in the CRM system, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
Client Experience and Satisfaction:
- Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
- Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire) and show empathy and passion and following the steps of the Maison’s selling ceremony.
- Ensuring that the aftercare service is followed and issued are elegantly resolved.
Team Collaboration and Store Support:
- Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
- Contribute to maintain a well-organised, visually appealing store environment that attracts and retains clients.
- Embody the LVMH culture and be an ambassador of the LVMH values.
Compliance and data management:
- Apply all compliance regulations and guidelines, concerning client data, but also transfer store operations etc
Profile
REQUIRED COMPETENCIES:
- Customer Centric
- Drive for results
- Collaborate with others
ZENITH
MAISON
Zenith exists to inspire individuals to pursue their dreams and make them come true – against all odds. Since its establishment in 1865, Zenith became the first watch manufacture in the modern sense of the term. Its watches have accompanied extraordinary figures who dreamt big and strived to achieve the impossible – from Louis Blériot’s history-making flight across the English Channel to Felix Baumgartner’s record-setting stratospheric free-fall jump.
With innovation as its guiding star, Zenith features exceptional movements in all its watches, developed and manufactured in-house. The Manufacture continually pushes the boundaries of the possible, from the first automatic chronograph, the El Primero, to the El Primero 21, the fastest chronograph with 1/100th of a second precision, and the Inventor, which reinvents the regulating organ by replacing the 30 plus components with a single monolithic element. Zenith has been shaping the future of Swiss watchmaking since 1865, accompanying those who dare to challenge themselves and break barriers. The time to reach your star is now.
With innovation as its guiding star, Zenith features exceptional movements in all its watches, developed and manufactured in-house. The Manufacture continually pushes the boundaries of the possible, from the first automatic chronograph, the El Primero, to the El Primero 21, the fastest chronograph with 1/100th of a second precision, and the Inventor, which reinvents the regulating organ by replacing the 30 plus components with a single monolithic element. Zenith has been shaping the future of Swiss watchmaking since 1865, accompanying those who dare to challenge themselves and break barriers. The time to reach your star is now.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
