Cover - Tiffany & Co.

Manager, IT Experience Design

Published on 05.29.2025

Tiffany & Co.

Reference: 61377

  • Place of employment :

    New York, United States, NY

  • Contrat type :

    Permanent Job

  • Required experience :

    Minimum 5 years

Position

Position Overview

As a Manager - IT Experience Design, you will be responsible for defining and executing the user experience strategy across Tiffany&Co.'s digital platforms, both back-end and front-end. You will build, manage and mentor a community of UX/UI designers, driving the design of intuitive, engaging experiences that embody the brand’s elegance.

Key Accountabilities

Team Leadership & UX Strategy

  • Define and execute a user-centric UX strategy, ensuring seamless and engaging digital experiences.
  • Partner with cross-functional teams (IT, Digital, Retail, etc.) to align UX initiatives with business goals.
  • Advocate for human-centered design, embedding UX best practices across Tiffany&Co.’s digital ecosystem.
  • Lead, mentor, and develop a team of UX/UI designers, fostering a culture of creativity, collaboration, and excellence.
  • Plan and lead UX workshops, design sprints, and ideation sessions with cross-functional teams.
  • Use facilitation techniques to drive alignment, problem-solving, and co-creation.
  • Engage stakeholders in user-centered methodologies, ensuring design decisions are informed by research and insights.
  • Present UX strategies, research findings, and design recommendations to executive leadership and key partners.

User Research & Data-Driven Insights

  • Establish and promote user research methodologies to inform design decisions.
  • Conduct qualitative research, including usability studies, A/B testing, and user interviews.
  • Leverage insights and analytics to optimize the digital customer journey.

Design Execution & Digital Excellence

  • Oversee UX/UI execution for high-priority digital initiatives such as eCommerce, Clienteling, and Omnichannel experiences.
  • Ensure all designs adhere to Tiffany&Co.’s brand identity, digital accessibility standards (WCAG 2.2 AA), and platform guidelines.
  • Collaborate closely with developers, content strategists, and product teams to bring UX solutions to life.

Required Qualifications

  • 5+ years of experience in UX Design, Product Design, or Digital Strategy.
  • Proven experience managing and mentoring UX/UI designers in a fast-paced environment.
  • Deep expertise in user-centered design, UX research methodologies, and design thinking.
  • Strong knowledge of design tools and a solid understanding of front-end technologies.
  • Excellent communication and stakeholder management skills.
  • A passion for luxury, digital innovation, and crafting world-class customer experiences.
  • Ability to work effectively in an Agile environment, balancing strategy with hands-on execution.

Preferred Qualifications

Fluent in English & French

The hiring range for this position ranges from $148,325- $174,500. The salary offered will be dependent upon candidates’ relevant skills and experience

TIFFANY & CO.
MAISON

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.
Cover - Tiffany & Co.

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