June 4, 2010

Guerlain wins qualiweb trophy


With 97 points out of 100, Guerlain was awarded the highest score ever obtained by a brand and took first position in the 2009 ranking for the Qualiweb/Strategies Trophy. The trophy recognizes the top players in online customer relations.

A form in the "Contact Guerlain" section of the website enables visitors to send comments to the company. A dynamic and committed customer relations team ensures a fast, personalized response to each message, establishing real dialogue with customers.

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