Guerlain wins qualiweb trophy
With 97 points out of 100, Guerlain was awarded the highest score ever obtained by a brand and took first position in the 2009 ranking for the Qualiweb/Strategies Trophy. The trophy recognizes the top players in online customer relations.
A form in the "Contact Guerlain" section of the website enables visitors to send comments to the company. A dynamic and committed customer relations team ensures a fast, personalized response to each message, establishing real dialogue with customers.