Position
Today, LOEWE approaches 170 years as one of the world’s major luxury houses, defined by the modernity of its past, an unwavering confidence in the present, and a firm look forward.
Craftsmanship, progress and unequalled expertise with leather, LOEWE’s founding pillars, are reconfigured with a timely awareness evident in desirable and functional products across multiple categories, including ready-to-wear, accessories, home and lifestyle. Spain is where LOEWE was born and remains the brand’s home.
While its current landscape contains elements from places near and far and the Spanish legacy is expressed in modern ways, the heart of LOEWE still beats in Madrid, where all of its world-renowned leather goods continue to be manufactured.
Loewe is seeking a Team lead to join our team at the new store opening in Copley Square Boston, MA!
Your Impact
- Support the Store Director with managing the client advisor team on the sales floor. Leading with a client first mindset supporting Loewe’s commercial goals
- Demonstrate the ability to build consensus amongst the sales team with strong mentorship and coaching to ensure sales goals are exceeded
- Deliver a best-in-class client experience identifying opportunities to continually elevate standards maximizing company tools setting the example for the client advisor team
- Support the store director to deliver local and regional CRM activations building client retention.
- Support with interviewing and onboarding
Sales
- Achieve sales goals by managing individual client advisor performance – providing in the moment coaching as well as monthly performance reviews.
- Remain constantly aware of competitor and market trends partnering with regional commercial and merchandising teams to provide timely and quantified feedback to inform future business decisions/strategies.
- Be an active participant in all 360 business reviews and store visits.
- Maximize business tools and reporting to elevate performance including but not exclusive to NPS, Power BI and My Loewe.
- Complete any required sales reporting including weekly highlights providing timely and quantified feedback.
- Work in partnership with the store director to manage the stores controllable expenses with oversight of payroll, overtime and temps (as and when required)
People
- Inspire great performance modelling Loewe values
- Seek to develop internal talent in partnership with the store director – actively participate in annual review process sharing insights, building individual talent development plans facilitating their execution and completion
- Be an active participant in all new hire onboarding
- In the absence of the store director deputize their responsibilities
- Work in close partnership with the regional training manager to ensure completion and full utilization of all company lead programs
- Maximize business tools to support team education and training – including Loewe learning, Loop and Talent Connect
Additional information
CRM
- Support the Store Director/Manager to ensure compliance to all company policy and procedure including but not exclusive to – inventory management, loss prevention, QC, IT and health and safety
- Manage Health and Safety compliance for store in line with company policies, procedures, and local legislation
- Manage all vendors and local suppliers identifying opportunities improve service and reduce expenditure
- Partner with Store Director to set strategies to improve operational efficiencies using bi annual inventories and audits to inform opportunities
- Demonstrate curiosity to implement best practices to improve the client experience
- Work in partnership with the store director to manage the stores controllable P&L with ownership of repairs, packaging, inventory.
Keys for Success
- Excellent communication skills and the ability to handle multiple tasks simultaneously
- Prioritize daily tasks to maintain individual business
- Supporting an enthusiastic and energetic store environment
- Willingness to work with a flexible schedule to accommodate the demands of the business
Education and Experience:
- Minimum 2-3 years of managing a team in a similar role
- Previous experience in driving sales through strategic business decisions
LOEWE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
