TAG Heuer Sales Associate Bicester Village

Mission:

• Provide sales assistance to customers, and ensure a high level of brand and product knowledge
• Achieving personal and store sales targets

Duties and Responsibilities:

• Professionally handling and advising customers of products and services resulting in the achievement of personal and store sales targets
• Professionally represent the brand image at all times
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to- face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Achieving and maintaining mystery shopper targets

• Accurately check stock levels at a regular basis
• Altering and fitting customers watches

• Support the manager to continuously develop store practices and customer service levels
• Reporting any stock or security issues, and fraudulent activity to management
• Assisting the key holder with opening and closing the store following security procedures to ensure minimum security risk
• Promote effective working practices resulting in a safe and efficient working environment
• Maintain high level of product and brand knowledge
• Support the implementation of brand training initiatives

• Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
• Take responsibility of personal development and attending training as required
• Ensure compliance with Health and Safety regulations

Qualification, Experience and Skills Required:

Education:

• Minimum GCSE level qualification

Professional Experience:

• Previous Retail/Customer Service experience
• Preferably worked in luxury goods/similar retail environment
• Knowledge of and ability to use various IT systems
• Proven experience of contributing towards sales targets

Profile:

• Customer focused, able to serve customers and handle complaints in a highly professional manner
  • Ability to develop extensive brand and product knowledge
  • Able to meet targets and work to deadlines
  • Able to work flexibly, embrace and manage change
  • Be able to work as a team
  • Results orientated
  • Exceptional time management skills
  • Demonstrate an attitude of professionalism, conscientiousness and reliability
  • Problem solving and initiative

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQIA+ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.