Training Manager

TAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

Our slogan #NowIsTheTime is more than a claim - it is a mindset. If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated Training Manager.

Position Summary:

Reporting to the Training Director of the Americas, you are responsible to deliver outstanding training sessions for Boutique Managers, Account Executives and Area Sales Managers. You will drive adoption and utilization for both wholesale and retail channels according to the global and regional training strategies. You are the central link to several other departments to influence and represent the customer experience, the brand, and product training needs.

Main Responsibilities:

• In collaboration with HQ and local teams, you will assess the landscape to identify the best retail practices to drive excellence in customer experience
• Design and deliver training sessions within priority and focused markets (online and offline) that encourages and educates both local trainers and boutique staff
• Partner with Commercial Team to identify product knowledge needs and collaborate to deliver appropriate training
• Monthly and weekly Analysis reporting
• Management of E-learning platform key performance indicators including communication to all channels per learner per POS.
• Digital learning platform technical support for all users
• Support TAG Heuer Onboarding Program, partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue/travel logistics for all in-person trainings. Work with LVMH Travel and TAG Heuer Americas Finance Team
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all trainings both virtual and in-person.
• Lead one of the following Areas of Responsibility: Brand & Product, Customer Experience, Wholesale

Your profile:

• Creative when it comes to training didactic, content design, and delivery offline and online.
• A retail expert who embodies best practices because you possess in-depth knowledge of the retail world and its codes and have experience of training boutique staff on all aspects of an exceptional customer experience.
• Have a true passion for people and learning, while encouraging others
• Hardworking and promote a positive and engaging environment within your team, as well as in training sessions.
• Your love for speaking publicly in front of others and communicating with different audiences comes naturally for you
• Have an eye for detail and know how to take the vital initiatives to advance your projects in a dynamic environment
• Understanding of mobile platform applications

Knowledge, Skills, and Abilities:

• The position can be based out of Miami, FL or Springfield, NJ
• Proficient in English and Spanish; knowledge of Portuguese or any other language is a plus
• 70% of travel both international & domestic
• 5 years’ experience in retail and/or retail training, experience in luxury retail preferred.
• Detail oriented and strategic with excellent planning skills
• Organized, good communicator, energetic and business oriented.
• MS Office - Excel, PowerPoint
• Experience with PowerBI

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.